Sales & Customer Service Representative - (LATAM)

Sales & Customer Service Representative – (LATAM)
Location: LATAM Remote | Full-Time
Schedule: Monday – Friday | U.S. Business Hours (PST, CST, or EST)
Compensation: $1,250 USD/month for the first 90 days / $1,500 USD/month after that
About the Role
This is a sales-first role for someone who knows how to turn conversations into opportunities and opportunities into customers.
Approximately 80% of your focus will be sales and 20% customer service. You’ll own inbound and outbound lead communication, follow up consistently, qualify prospects, overcome objections, book appointments, and help move customers through the sales process.
This is not a passive customer service position. We’re looking for someone comfortable picking up the phone, starting conversations, following up multiple times, and asking for the sale.
You’ll also support existing customers when needed, making sure communication remains professional, responsive, and organized throughout the customer journey.
If you’re competitive, organized, comfortable with targets, and enjoy talking to people, this could be a strong fit.
What You'll Actually Do
Sales & Lead Conversion
Own inbound leads and actively work them through the sales process. Qualify prospects, understand their needs, present the right solution, handle objections, and move conversations toward a clear next step or sale.
Outbound Sales & Follow-Up
Make outbound calls, send SMS and email follow-ups, reconnect with previous inquiries, and consistently work open opportunities. Leads should never disappear because someone forgot to follow up.
Appointment Setting & Closing
Book qualified appointments, confirm attendance, follow up after conversations, and close opportunities when appropriate.
CRM & Pipeline Management
Keep every lead, opportunity, follow-up, note, status, and disposition accurate and up to date. Maintain a clean pipeline so the team always knows where every opportunity stands.
Customer Service Support
Assist existing customers with questions, scheduling, updates, and general service needs while identifying opportunities for additional services when relevant.
Objection Handling
Confidently navigate common objections around pricing, timing, competition, and customer hesitation without becoming overly aggressive or transactional.
Reactivation & Upselling
Re-engage old leads and past customers while identifying opportunities for repeat business, additional services, or upsells when appropriate.
Expectations
Maintain consistent outbound sales activity every day
Respond quickly to new inbound leads and customer inquiries
Follow up persistently until there is a clear outcome
Convert qualified leads into appointments and customers
Meet or exceed established sales and conversion targets
Maintain a clean and accurate CRM pipeline
Handle high daily call and message volume without sacrificing communication quality
Communicate confidently and professionally over phone, SMS, and email
Track follow-ups carefully so no lead or opportunity falls through the cracks
Provide excellent customer service before, during, and after the sale
Take ownership of results rather than waiting for constant direction
Requirements
3+ years of experience in sales, customer service, inside sales, appointment setting, or similar customer-facing roles
At least 2 years of direct sales experience strongly preferred
Proven experience handling inbound and outbound sales conversations
Comfortable making a high volume of outbound calls and follow-ups
Experience working with sales targets, KPIs, quotas, or conversion goals
Strong objection-handling and closing skills
Experience with CRM platforms such as HubSpot, Salesforce, ServiceTitan, Zoho, or similar
Excellent spoken and written English
Comfortable working independently in a fast-paced, performance-driven environment
What Success Looks Like
You’re not just answering messages—you’re creating revenue.
Success in this role means leads are contacted quickly, follow-ups happen consistently, appointments are booked, opportunities move through the pipeline, and qualified prospects become customers.
At the same time, existing customers receive responsive and professional support that strengthens the relationship and creates opportunities for repeat business.
Your performance will be measured primarily through sales activity, conversion, follow-up execution, pipeline management, and revenue-related results, with customer service quality as an important secondary component.
Benefits
Faster Hiring Process: We move quickly, communicate clearly, and don’t leave candidates guessing
Better Role Matching: You’re placed in roles where your sales strengths can actually perform and grow
Real Upside: Strong performers can unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth
Sales Experience That Matters: Develop real experience in lead conversion, pipeline management, objection handling, and closing
Real Ownership: Your performance directly impacts revenue and business growth
Multi-Location Exposure: Work across multiple franchise locations and learn how scalable sales operations work
Proactive Recruiting
We’re actively building our talent network for current and upcoming client opportunities. While this posting may not represent an immediate opening, qualified candidates may be considered as matching roles become available.
Do you think you are a fit for this role but decided not to apply?
Additional Requirements
Professional home office setup and reliable internet
Introductory video submission required as part of the recruitment process

Work arrangement
No