Lead Services Specialist - Flow Parts Lead

Job Description SummaryResponsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
The Flow Parts Lead serves as the primary customer service contact for external customers purchasing wind farm components. This role is responsible for managing customer orders from initial order receipt through fulfillment and delivery, ensuring accurate communication, timely execution and positive customer experience.
The Flow Parts Lead works closely with Sales, Operations, Supply Chain, Manufacturing, Logistics, Quality and Finance to coordinate customer requirements, monitor order progress, resolve issues and proactively communicate changes that may affect delivery or customer commitments.
The ideal candidate is highly organized, customer-focused, detail-oriented and comfortable managing multiple orders and priorities in a fast-paced industrial environment.
Key Responsibilities
Serve as the primary point of contact for customers regarding external orders, order status, delivery timing, and fulfillment-related questions.
Receive, review, and process customer purchase orders and ensure order requirements are accurately captured in internal systems.
Validate order details, including part numbers, quantities, pricing, requested delivery dates, shipping requirements, and customer-specific requirements.
Coordinate with internal teams to establish realistic production and delivery commitments.
Monitor customer orders throughout the fulfillment process and proactively communicate status updates, delays, changes, or potential risks.
Coordinate shipment planning and delivery activities with Logistics, Warehousing, and transportation providers.
Track order milestones and ensure customer commitments are met.
Investigate and resolve order discrepancies, shortages, delivery issues, damaged shipments, and other fulfillment-related concerns.
Coordinate with Sales and Account Management on customer requests, changes, expedited orders, cancellations, and other exceptions.
Maintain accurate customer and order information in ERP/CRM systems.
Provide customers with order acknowledgments, confirmations, shipment information, tracking details, and other required documentation.
Partner with Finance on invoicing, credits, payment issues, and other order-to-cash matters as needed.
Support resolution of quality or warranty-related customer issues by coordinating with Quality and technical teams.
Identify recurring fulfillment issues and recommend process improvements to increase customer satisfaction, order accuracy, and on-time delivery.
Maintain organized records of customer communications, order changes, and fulfillment activities.
Support reporting and analysis of order backlog, on-time delivery, open issues, and other customer fulfillment metrics.
Perform other duties related to customer order fulfillment and service as assigned.
Required Qualifications
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Customer service/ parts fulfillment role)
Minimum of 5 years of experience in customer service, order management, customer fulfillment, logistics, supply chain, or a related field.
Ability and willingness to travel 10% domestically.
Preferred Qualifications
Strong organizational and time-management skills with the ability to manage multiple customer orders simultaneously.
Excellent written and verbal communication skills.
Strong attention to detail and a commitment to order accuracy.
Ability to work effectively across Sales, Operations, Supply Chain, Manufacturing, Logistics, and other functional teams.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Experience working with an ERP, CRM, or order management system.
Strong problem-solving and follow-through skills.
Ability to work effectively in a fast-paced manufacturing or industrial environment.
Experience supporting customers in manufacturing, industrial equipment, energy, renewable energy, or a similar industry.
Experience with wind energy, wind turbine components, or other large industrial components.
Experience managing B2B customer orders and purchase orders.
Familiarity with logistics, transportation, inventory management, and production planning.
Experience working with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
Understanding of order-to-cash processes and supply chain operations.
Advanced proficiency in data visualization tools (e.g., Power BI or Tableau) to track and present fulfillment KPIs to leadership
Key Competencies
Customer Focus: Builds strong customer relationships and takes ownership of customer needs.
Order Ownership: Follows orders through the complete fulfillment cycle and ensures commitments are delivered.
Communication: Communicates clearly, professionally, and proactively with customers and internal stakeholders.
Attention to Detail: Ensures order information, documentation, and system transactions are accurate.
Problem Solving: Quickly identifies issues, coordinates appropriate resources, and drives problems to resolution.
Collaboration: Works effectively across multiple departments and functions.
Prioritization: Effectively manages competing customer requirements and changing priorities.
Accountability: Takes ownership of commitments and follows through until completion.
Compliance: Ensure all international trade, export/import, and hazardous material shipping documentation is compliant with regulatory standards
Safety: Adhere to and promote all EHS (Environmental, Health, and Safety) policies and procedures when coordinating site visits or handling logistics for large-scale components
Success Measures
Success in this position will be measured through:
On-time and accurate order fulfillment.
Customer satisfaction and responsiveness.
Order accuracy and data integrity.
Timely communication of order status and exceptions.
Effective resolution of customer issues.
Reduction of fulfillment errors and recurring issues.
Strong cross-functional collaboration.
Achievement of established customer service and fulfillment KPIs.
Working Relationships
This position will interact regularly with:
External customers
Sales and Account Management
Supply Chain and Planning
Manufacturing and Operations
Logistics and Warehousing
Quality
Finance and Accounting
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, includin