Senior Director, Product Management, Decisioning Platforms

Senior Director, Product Management, Decisioning Platforms
Sr Director, Product Management (PXDP65)
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
Retail Bank is seeking a highly strategic and technically deep Senior Director of Product to lead our platform teams, with a specific, critical focus on building our next-generation automated fraud defense engine. As the threat landscape rapidly evolves with fraudsters deploying agentic AI to mount continuous, scaled attacks, this individual will be central to our defense strategy, defining the long-term vision for our destination fraud decisioning platform.
The Senior Director of Product will evaluate how the decisioning platform engine converges with or works alongside enterprise infrastructure and map out the architectural path to make that integration a reality. This individual will champion new technology, scale a high-performing team, and drive multi-year strategic planning to build an unprecedented, unified defense ecosystem.
Key Responsibilities:
Strategic Impact, Vision & Platform Convergence
Define the multi-year vision and long-term strategy for our destination fraud decisioning platform, aligning with enterprise directives on destination architectures
Evaluate, architect, and execute the strategy for converging our fraud platforms with Decisioning 2.0; determine if and how these platforms merge to create a unified, real-time decisioning ecosystem
Champion the application of novel LLM and agentic AI capabilities to build an automated fraud defense engine with solving an industry-wide problem in a fundamentally new way
Drive clarity across a highly complex, ambiguous problem scope spanning anomaly detection, trend inferencing from fraud/claims, investigations, policy creation, optimization, testing, and lifecycle management
Contribute to multi-year strategic planning and directly influence budget allocation to support this critical defense infrastructure
Team & Organizational Leadership
Step in to provide the required problem-solving, technical acumen, and influence to drive critical work toward a Proof of Concept (POC) in the next few quarters
Mentor existing manager-level PMs and scale the organization to delivery and maintain an automated fraud defense engine
Take direct accountability for developing managerial talent, fostering a high-performing culture, and ensuring operational excellence across the platform organization
Technical Complexity & Delivery
Oversee and align with 10 + technical and sprint teams to build and scale the platform
Lead the vision and strategy setting for complex architectural builds across multiple systems and processes. Navigate and align on the future path for destination platforms
Develop and execute a multi-year, phased approach to technical delivery, transitioning the organization from days-to-weeks manual defense updates to real-time, automated adaptations
Stakeholder Complexity & Enterprise Expansion
Navigate a highly complex internal stakeholder landscape, driving alignment across the business
Expand the scope and capabilities of the defense engine horizontally to support other LOBs inside and outside the Bank (e.g., SBB, Card, Marketing)
Partner with VP+ stakeholders across at least 4 to 5 different organizations or LOBs, and manage critical relationships with significant external vendors and partners
Governance & Risk Management
Ensure platform capabilities enables our tenants to meet regulatory requirements
Understand and collaborate with partners to manage model and credit decision risks and implications
Ensure auditability of future automated fraud defense platform
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
Bachelor's degree in any field and at least 7 years of Product Management experience
Preferred Qualifications:
Experience translating complex business strategy and technical challenges into a clear, data-driven product roadmap
3+ years of experience building and leading teams of product managers
3+ years of experience in innovative technology environments
3+ years of experience building business-critical AI and Machine Learning products
1+ year of Fraud and Cyber Security experience
Strong communication skills with a track record of engaging and influencing senior executives
Ability to lead and influence cross-functional teams, including engineering, design, and risk management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $269,600 - $307,700 for Sr. Dir, Product Management
New York, NY: $294,100 - $335,700 for Sr. Dir, Product Management
Philadelphia, PA: $245,100 - $279,800 for Sr. Dir, Product Management
Richmond, VA: $245,100 - $279,800 for Sr. Dir, Product Management
Wilmington, DE: $245,100 - $279,800 for Sr. Dir, Product Management