Territory Manager - Textile Care Division

Job Title: TCD Service Representative/Territory Manager
About Us: Ecolab TCD committed to providing exceptional service and support to our customers. We are a leading company in the industrial sector, and we pride ourselves on our dedication to customer satisfaction and innovative solutions. Join our team and be a part of our mission to deliver excellence!
Job Description:
We are seeking a customer-focused Service Representative to join our team of Textile Care Division. In this role, you will be responsible for providing top-notch service and support to our industrial laundries customers, ensuring their needs are met efficiently and effectively. You will be the first point of contact for customers, providing service of washing technology, handling inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
Provide to customers contractually agreed service of our washing technologies application
Resolve customer issues and complaints about our washing applications with empathy and efficiency.
Provide for our customers basic engineering service and maintenance of our automatic dispensing systems
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide detailed information about our products and services to customers.
Assist customers with troubleshooting and technical support.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer satisfaction.
Stay updated with the latest product information and company policies.
Qualifications:
High school diploma or equivalent; (preferred chemical or engineering background) additional education or certifications in customer service / sales is a plus.
Proven experience in a service role, preferably in a laundry business or technical or service-oriented industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficiency in using customer service software and tools.
Native Hungarian required.
Fluency in English required.
German is a plus.
Availability to travel frequently within the assigned territory.
Valid driver's license.
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
Apply today and join one of the most ethical companies with over a hundred years of history.
Join Ecolab and help us protect what’s vital.
Please submit your CV in english.