Manager - Facility

Job Title
Manager - Facility
Job Description Summary
Job Description
BUSINESS LINE
Integrated Facilities Management
REPORTING TO
Operation Manager
A. Overall Facility Management
Act as the single point of contact (SPOC) for all facility-related matters
Ensure smooth day-to-day operations across all services
Drive SLA/KPI adherence and continuous service improvement
Manage client expectations and deliver high service standards
B. Technical Services Management
B.1 Operations & Maintenance
Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire & Life Safety)
Ensure 100% compliance to preventive maintenance schedules (PPM)
Handle breakdown maintenance with minimal downtime
Monitor critical equipment performance and uptime
B.2 Vendor & AMC Management
Manage all technical vendors and AMCs
Ensure SLA compliance and performance tracking
Validate service reports, work completion, and invoices
B.3 Compliance & Safety
Ensure statutory compliance (electrical, fire, lift, etc.)
Conduct safety audits, risk assessments, and mock drills
Implement emergency response procedures
C. Soft Services Management
C.1 Housekeeping (HK)
Ensure high standards of cleanliness and hygiene
Manage manpower deployment, attendance, and performance
Conduct periodic quality audits and inspections
C.2 Pantry / Cafeteria
Oversee pantry operations and service quality
Ensure hygiene, food safety, and service excellence
Arrange training and continuous improvement initiatives
D. Team Management & Leadership
Lead a team of technical staff, HK, pantry, Vendor management
Ensure adequate manpower planning, rostering, and backfilling
Conduct team training, performance reviews, and skill development
Drive discipline, motivation, and productivity within the team
Address grievances and ensure a positive work environment
E. Client & Stakeholder Management
Build strong relationships with client stakeholders
Conduct regular review meetings and present performance reports
Handle escalations, complaints, and feedback effectively
Ensure alignment with client standards and expectations
F. Financial & Commercial Management
Manage site budgets, OPEX, and cost control initiatives
Validate vendor invoices and billing accuracy
Identify cost-saving opportunities without compromising service quality
G. Reporting & Documentation
Prepare daily, weekly, and monthly MIS reports
Maintain records for audits, compliance, and operations
Utilize CAFM/IWMS tools for tracking and reporting
3. Key Skills & Competencies
Strong knowledge of MEP systems & facility operations
Expertise in managing soft services (HK, pantry, security)
Excellent team leadership and people management skills
Strong client handling and communication abilities
Knowledge of statutory compliance & safety standards
Financial management and cost control skills
Problem-solving and decision-making capability
4. Qualifications & Experience
Bachelor’s Degree in Engineering (Electrical/Mechanical preferred)
10–18 years of experience in Facility Management / IFM
Experience in managing corporate/commercial sites preferred
5. KPIs / Performance Metrics
SLA/KPI adherence (uptime, service quality, response time)
Client satisfaction score
Compliance and audit performance
Budget adherence and cost savings
Team performance and manpower stability
INCO: “Cushman & Wakefield”