Site Manager

This is your site. Run it like it matters — because it does.
The Site Manager role at Whistle Express is where ownership becomes real. You are the leader of the site — the person responsible for the people, the guest experience, the equipment, the standards, and the results. You are not just keeping the wash open. You are building a team, running a business, and creating a place guests and employees want to come back to.
This role sits between the Assistant Site Manager and the Market Director. You will develop the leaders below you, partner with the Market Director above you, and make sure the site performs every day — not just when someone is watching.
What You’ll Do
Lead & Develop the Team
As the senior on-site leader, you will:
Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
Build and reinforce a positive, growth minded culture grounded in company values
(Based on the expectation to build a positive, growth minded culture)
Conduct ongoing development conversations and ensure readiness of future leaders
Ensure all staff follow safety, customer service, and operational standards consistently
Deliver an Exceptional Customer Experience
Champion a welcoming, service-oriented environment where every customer feels valued
Resolve escalated concerns and coach the team on best-in-class customer engagement
Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
Oversee Site Operations & Equipment Performance
Own all daily operational workflow and ensure efficiency, accuracy, and safety
Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
Ensure the site consistently meets company standards for quality, cleanliness, and throughput
Analyze operational metrics and implement improvements to increase performance and reduce downtime
Drive Sales, Profitability & Business Results
Set and manage site-level sales, membership, labor, and operational targets
Lead sales initiatives, promotions, and team‑wide upselling behaviors
Monitor KPIs and adjust staffing, processes, or workflow to achieve results
Manage site expenses, inventory, and cost controls
Ensure Safety, Compliance & Brand Standards
Enforce all health, safety, and environmental protocols
Ensure adherence to company policies, operating procedures, and quality standards
Address risks, incidents, or equipment failures promptly and effectively
Conduct regular audits and site inspections to ensure consistency and compliance
Qualifications
Required
Strong customer service mindset and excellent communication skills
Demonstrated leadership, teambuilding, and performance management abilities
Ability to operate effectively in a fast paced, hands-on outdoor environment
Strong problem-solving and decision-making skills
Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
(Expanded from reliability and eagerness to learn)
Flexible schedule, including weekends and holidays
Ability to stand for long periods and perform light physical tasks
Preferred (but not required!)
Previous site management or multi‑team leadership experience
Experience in retail, service, hospitality, or other customer facing roles
Mechanical aptitude for overseeing equipment checks and maintenance
Experience with sales-driven environments or membership programs
What We’re Looking For
We are looking for a leader who treats the site like a business and the team like the reason it works.
You have led teams before and know how to create accountability without losing trust.
You own outcomes. Sales, labor, safety, quality, culture — you do not point at the scoreboard. You move it.
You develop people. The best Site Managers build Assistant Site Managers and Shift Leads who are ready for more.
You solve problems quickly and communicate clearly. Silence creates confusion. Leadership creates direction.
You are comfortable in a fast-paced, physically active, outdoor environment and willing to be present where the work happens.
Prior management experience in car wash, retail, restaurant, service, or field operations preferred. A track record of ownership matters more than a specific industry.
The site reflects the leader. Make it a place people notice.
The best version of this industry is being built one site at a time. If you are ready to own the site, build the team, and leave the operation stronger than you found it, we want to hear from you.
Base Pay Range