Manager, Sales Operations

Manager, Sales Operations
Interested in a career that bridges the gap between Supply Chain and Technology?
Elemica, a global leader in digital supply chain automation, is seeking an experienced Manager of Sales Operations to grow our business and strengthen our partnerships with existing top enterprise clients. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client’s expectations.
Our Values
At Elemica, we believe that embodying our values is essential for all team members. These qualities show up in our interactions with each other, our clients, and our collective community:
Curiosity – we delight in the discovery of new challenges and feel compelled to solve them
Integrity – We are relatable and trustworthy; steadfast in our commitment to our colleagues, clients, and partners
Accountability – We show up and deliver measurable, meaningful business value. Consistently.
Passion – We have a shared enthusiasm for transforming our clients’ supply chain
What’s In It For You?
Customer-centric work
Cutting-edge supply chain technology and innovation
Flexible work locations
Competitive compensation packages
Inclusive parental leave policy that supports all parents and careers
Personal and pet insurance options
Flexible time off and paid holidays
401k and bonus program
Wellness and mental health initiatives
Generous employee referral bonus program
Fun work environment
Responsibilities & Objectives
Elemica is seeking a Manager of Sales Operations to improve the processes, reporting, and coordination that supports our global sales organization. You will manage day-to-day sales operations, including forecasting, pipeline reporting, sales planning support, and incentive compensation administration. Working closely with Sales leadership, Finance, and Sales Enablement, you will help ensure our teams have reliable information, clear processes, and the operational support needed to execute effectively. This is a hands-on role for someone who combines strong analytical skills with attention-to-detail and consistent follow-through. You will bring structure to sales reviews, identify operational gaps, and help turn decisions into completed actions.
What You’ll Do
Forecasting and Commercial Reviews
Manage the weekly forecasting cycle, including submission deadlines, data checks, consolidated reporting, and meeting preparation
Facilitate forecast and pipeline reviews with sales leaders, highlighting changes, risks, and actions requiring follow-up
Track forecast performance and investigate variances with the relevant sales teams
Coordinate materials for monthly sales performance reviews and quarterly business reviews
Document decisions and action items, follow up with owners, and escalate unresolved issues
Pipeline Management and CRM Discipline
Monitor pipeline coverage, opportunity progression, conversion rates, deal slippage, and sales-cycle length
Maintain consistent opportunity stages, forecast categories, and reporting standards
Work with sales teams to keep opportunity values, close dates, next steps, and account information accurate
Identify gaps in pipeline data and support timely resolution
Provide analysis that helps sales leaders prioritize opportunities and address performance risks
Sales Reporting and Analysis
Maintain dashboards and reports covering bookings, pipeline, forecast performance, quota attainment, and sales productivity
Work with Finance to ensure consistent definitions and reconcile reporting discrepancies
Respond to sales performance questions with clear analysis and practical recommendations
Prepare accurate, timely reporting for commercial leadership
Coordinate renewal and expansion reporting with the relevant account owners and Client Success teams
Sales Planning Support
Support annual and in-year planning through analysis of territories, account coverage, sales capacity, and quota allocation
Maintain account and territory assignments and coordinate approved changes
Model productivity, ramp time, and coverage scenarios with Sales leadership and Finance
Track performance against approved plans and highlight emerging gaps
Document and communicate planning decisions to affected teams
Incentive Compensation Administration
Support the modeling of sales compensation plans under the direction of Sales leadership, Finance, and HR
Maintain approved quotas, plan documentation, and sales-crediting records
Prepare and validate commission inputs with Finance and other relevant teams
Investigate compensation queries and route exceptions through the agreed approval process
Ensure approved plan changes are accurately documented and communicated
Sales Processes and Technology
Identify opportunities to simplify sales workflows and reduce administrative effort
Gather business requirements for Salesforce enhancements, reporting, and automation
Maintain process documentation and support consistent adoption across sales teams
Coordinate deal approval workflows with Sales, Finance, and Legal
Support accurate handoffs from Sales to Client Success and Professional Services
Enablement and Collaboration
Partner with Sales Enablement on training related to sales processes, reporting, and CRM use
Support new-hire onboarding through territory information, reporting access, and operational guidance
Provide data and operational support for sales kickoffs and other planning activities
Build effective relationships across regional sales teams and supporting functions
Manage competing requests transparently and prioritize work according to business needs
What You’ll Need
5+ years of experience in Sales Operations or a closely related commercial operations role; relatable exposure to enterprise B2B software or SaaS is mandatory
Experience supporting international sales teams or working in supply chain technology, enterprise integration, manufacturing, or logistics is very highly preferred
Hands-on experience with sales forecasting, pipeline management, reporting, and CRM data quality
Experience supporting sales planning and incentive compensation processes
Strong Salesforce reporting and dashboard skills, with the ability to translate business needs into clear system requirements
Advanced Excel or equivalent analytical skills; experience with business intelligence tools is an advantage
Understanding of enterprise sales cycles and ARR business models
Strong attention to detail and the ability to identify and resolve data inconsistencies
The confidence to facilitate discussions with Sales leaders, question incomplete information, and follow-up on commitments
Strong organizational skills and the ability to manage recurring deadlines alongside improvement projects
Clear communication skills and a practical, collaborative approach
What Success Looks Like
Objective: First 90 Days
Understand the sales structure, forecasting process, reporting requirements, and compensation workflows
Establish reliable delivery of recurring sales reports and forecast submissions
Identify and address priority pipeline and CRM data integrity
Implement clear action tracking for sales reviews
Agree a focused operational improvement plan with your manager and key stakeholders
First Year Expected Deliverables
More timely, reliable forecasts and sales reporting
Better pipeline visibility and more consistent CRM data
Accurate, well-documented compensation inputs and timely resolution of queries
Effective operational support for territory and quota planning
Reduced administrative friction through process improvements and automation
Consistent follow-through on actions agreed in sales reviews
Who We Are
Elemica is a leading provider of Digital Supply Chain Management solutions and the premier multi-enterprise collaboration network for global process manufacturing industries. Its portfolio of SaaS-based, network-powered digitization and visi