ServiceNow Platform Architect

ServiceNow Architect
This role is responsible for defining, governing, and evolving the ServiceNow platform across the enterprise. This leader ensures alignment with business objectives and digital transformation initiatives, delivering scalable, secure, and high-performing solutions. The role also drives platform adoption, long-term platform value, and alignment between enterprise business capabilities and the ServiceNow product roadmap. The architect will collaborate with senior leadership, technical teams, and external partners to design and implement innovative ServiceNow capabilities that drive operational excellence and business value.
Key Responsibilities
Platform Strategy & Architecture
Define and own the ServiceNow platform architecture and roadmap, aligned with enterprise strategy.
Establish and enforce platform governance, standards, and best practices.
Own the ServiceNow platform roadmap by balancing business priorities, platform scalability, technical debt, and future platform capabilities.
Create and maintain technical design documentation, architecture diagrams, and platform standards.
Solution Design & Delivery
Lead design and implementation across ServiceNow modules: ITSM, ITOM, CSM, HAM, SAM, CMDB, Discovery, SPM, and GenAI/Now Assist.
Design scalable solutions using Flow Designer, Workflow Data Fabric, APIs, MID servers, and custom applications.
Oversee upgrades, patches, cloning, and environment strategy (Dev, Test, Sandbox, Prod).
Identify opportunities to standardize and automate enterprise business processes across multiple business functions through the ServiceNow platform.
Integration & Data Management
Drive integration strategy with enterprise systems (Entra ID, Azure, AWS, Zabbix, Tanium, Cisco ISE, Salesforce, Microsoft 365).
Ensure CMDB health, data quality, and reconciliation strategies.
Manage and optimize license usage and platform costs.
Support long-term platform sustainability through lifecycle planning, license optimization, and continuous platform improvement.
Governance & Compliance
Partner with security and infrastructure teams to ensure compliance and risk mitigation.
Support design and implementation of a platform operating model to achieve desired outcomes and foster adoption.
Define governance processes for evaluating new platform capabilities and ensuring consistent adoption across business domains.
Leadership & Mentoring
Provide technical leadership and mentoring to developers and administrators.
Guide teams on configuration and coding standards, prototyping, and accelerating time-to-deployment.
Act as a trusted advisor to business stakeholders, promoting platform best practices and supporting organizational adoption of new ServiceNow capabilities.
Qualifications:
Education:
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
Master's degree in a relevant field (e.g., MBA, M.S. in Information Technology) preferred.
Required Experience, Skills & Competencies:
8+ years hands-on experience with ServiceNow.
Certifications: CSA, CAD required; CTA / CIS preferred.
Strong experience with ITSM, ITOM, CMDB, Discovery, HAM, SAM, and CSM.
Deep understanding of ServiceNow architecture patterns and performance optimization.
Expertise in enterprise integrations and data synchronization.
Proven ability to lead multi-instance strategies and complex migrations (clones, splits, consolidations).
Experience in GenAI / automation (Now Assist, Virtual Agent, NLU, AI Search preferred).
Excellent stakeholder management and communication skills.
Ability to translate business requirements into scalable technical solutions.
Experience defining ServiceNow platform roadmaps, governance models, or enterprise operating models is considered a strong advantage.
Preferred Qualifications
Cloud architecture experience (Azure/AWS).
Performance Analytics & Reporting expertise.
Experience with large transformation programs (M&A, carve-outs, global rollouts).
Familiarity with Agile / SAFe / DevOps methodologies.
Key Attributes:
Visionary Leadership: Ability to think strategically, innovate, and implement technology solutions that support the business long term.
Collaboration & Influence: Capable of building relationships across various business units and senior management to drive organizational change.
Business Acumen: Understanding of how IT aligns with and drives business goals, particularly in corporate functions.
Problem-Solving: Skilled in resolving complex technical challenges while balancing business needs.
Why Join Aptiv
You grow at Aptiv.
Aptiv's winning culture is global by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win.
You make an impact at Aptiv.
One of the strengths of humanity is our drive to progress, to improve, to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.
You have support at Aptiv.
We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.
Your Benefits at Aptiv:
Private health care (Signal Iduna) and Life insurance for you and your beloved ones
Well-Being Program that includes regular webinars, workshops, and networking events
Hybrid work (min. 47 days/yr of remote work, flexible working hours)
Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)
Access to sports groups and Multisport card
Meet the Next Generation Aptiv
At Aptiv, we deliver innovative solutions that people trust when it matters most.
Progress is never static. It is about reaching further, exploring new possibilities, and enabling mobility. Aptiv empowers customers to create solutions people rely on—advancing safety and autonomy in Automotive and Commercial Vehicles, enabling mission-critical performance in Aerospace & Defense, and powering intelligent systems across Energy, Enterprise, and Telecommunications. We also drive precision and efficiency in Industrials & Robotics and support life-critical innovation in Medical technologies.
Guided by our winning culture and values to Think & Act Like Owners, as One Team, and Play to Win, we turn commitment into results and achieve more together.
Join Us to Deliver Innovative Solutions That People Trust!
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability stat