Sales Development Manager– Screening Media & Wear Protection Africa

At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.
We are looking for a proactive and results-driven sales development professional with extensive experience in screening media, wear protection and the African aftermarket sector. The ideal candidate will have strong commercial and technical insight, a proven ability to identify growth opportunities, develop customer-focused strategies and build high-performing teams. You should be a confident communicator and relationship builder who can work effectively across a matrix organisation, manage priorities independently and collaborate with sales, marketing and product teams to deliver sustainable business growth and an excellent customer experience. A valid driver’s licence and willingness to travel across Africa are essential.
Purpose of the role:
Responsible to actively develop Sales in across Africa and build a highly capable and dedicated Sales development and Support team that enables the sales organization to improve customer satisfaction and improved market shares. The role requires a proactive, results-driven aftermarket AM focused individual, playing a key part in identifying growth opportunities within the business segment, driving customer success, and strengthening client relationships.
The job responsibilities:
Drive sales growth and market development for Screening Media and Wear Protection across Africa.
Support quotations, pricing, margin optimization, and business development initiatives.
Analyse market trends, customer needs, to identify growth opportunities and protect market share.
Develop and execute WIN plans, customer success strategies, and lifecycle solution initiatives.
Build strong customer relationships through technical support, training, and regular performance reviews.
Collaborate with sales, marketing, and product teams to deliver a consistent customer experience and bundled solutions.
Monitor key business and customer KPIs while driving continuous improvement in service delivery and customer satisfaction
Competences
Mandatory knowledge of screening media and wear protection
Good understanding of mining site plants and process engineering
Ability to work in a matrix organization environment
Sound judgement and problem-solving ability
Listening and logic interpretation
Strong customer orientation
Advanced communication skills
Must be flexible and self-reliant, self-starter
Excellent time management
Strong business development and team development capabilities
Strong understanding and compliance with Health and Safety in the workplace
Ability to function independently and with responsibility and managing teams
Follow-through ability to complete tasks
Computer Literacy – MS Office
Education & Experience
8+ years in screening media and wear protection business
8+ years of experience in the African aftermarket sector, preferably within the mining, construction, or manufacturing industries.
Strong understanding of market dynamics, pricing strategies, and margin optimization.
Proven track record of formulating and executing successful strategies for customer retention and account growth.
Experience in developing training materials and customer success programs.
Excellent communication, presentation, and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced, customer-focused environment
Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce).
Other requirements
Driving licence
The work includes travelling to customers and Sandvik sales entities in Africa