Outlet Server - HRC London LTD

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Basic functions of the Server include:
Taking guests’ orders
Running food
Handling cash & other forms of payment
Making proficient sales transactions - using a point-of-sale system
Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
Demonstrating responsible alcohol service
Demonstrating impeccable product knowledge
Suggestive selling - using proven techniques
Answering questions - accurately and politely
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
Maintaining a clean & organized station – including pre-bussing & table maintenance
Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
Demonstrating knowledge of all table/station numbers
Directing guests to areas & restrooms
Effectively communicating with co-workers
Creating memorable experiences
Entertaining guests to create “Raving Fans”
Job Requirements include:
Performing duties which require bending, reaching, lifting and standing for long periods of time
Maintaining a well-groomed appearance (“having a plan”)
Following all uniform guidelines
Practicing all safety & sanitation standards
Recycling products, where possible
Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC’s 5 core Values and Mission Statement
Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.