Onsite Fleet Dispatcher

Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Location Details: Pompano, FL.
Position Shift: 3pm - 11pm (Monday - Friday)
Position Summary:
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
Key Responsibilities:
Monitor dispatched calls and take action to resolve and correct service or other potential problems.
Handle driver / customer escalations in accordance with established procedures.
Provide explanations to customers and reports / document service issues.
Close service requests using company electronic dispatching system.
Accept payment from members / customers, when necessary.
Reconcile and resolve rudimentary payment issues and maintain related records and files.
Assist coworkers and less-tenured dispatchers, as necessary.
Qualifications:
Required
High school diploma or equivalent (GED) required.
Ability to navigate computer systems and accurately enter data using a standard keyboard.
Basic math skills, including addition, subtraction, and percentages.
Experience resolving customer concerns and issues.
Ability to prepare written communications and respond to customer inquiries.
Basic knowledge of geography and ability to provide directions.
Strong verbal communication and active listening skills for phone and in-person interactions.
Ability to work effectively in a fast-paced environment.
Preferred
Knowledge of policies and procedures (service benefits) relative to emergency road service,
Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.).
Experience dispatching calls.
Call center environment experience.
Work Environment:
Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.
Compensation & Benefits Overview:
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
Hourly rates starting at $18.43 - $22.47 per hour (rate may vary by location and experience).
Overtime opportunities paid at time-and-a-half.
Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
$250 Quarterly Perfect Attendance Bonus.
Fully paid training to help you build the skills needed for success.
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Financial Protection & Insurance
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
Retirement & Savings
401(k) plan to support long-term financial goals.
3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.