Akeso Receptionist

We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
ROLE SUMMARY
The Receptionist is responsible for answering phones, receiving and directing visitors, booking meeting rooms and assist with ad-hoc administrative functions as required.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Telephone etiquette
Attend to customers and visitors both telephonically and in person in a professional manner.
Screening telephone calls or transferring them to other members of staff.
Handling of basic enquiries and taking messages for staff.
Reception duties
Responsible for the preparation of the reception area for each working day, and have all front desk activities fully operation at the start of business hours.
Maintain administrative records on the system and report statistics when required.
Perform general administration duties from time to time.
Meeting and greeting visitors, and directing them to their meeting or appointment, or area for visiting patients.
Information Management
Co-ordination of diaries for various professionals.
Room bookings and co-ordination.
Assist with taking of payments
Accurate liaison with nursing department regarding patient matters.
Ensure seamless patient flow to practitioners.
Assist with general administration duties.
Direct the public to correct areas in the clinic.
Provide information regarding programmes and services at the clinic.
Deal with evening and weekend admissions, walk-in queries and pre-authorisations as and when required
Assisting with ad hoc duties as assigned by management
TRANSFORMATION OF OUR SOCIETY
Personal and professional development
Assume responsibility for own personal and professional development.
Keep up to date with Akeso and Netcare’s evolving policies and procedures.
EDUCATION
Grade 12 or equivalent NQF Level 4 qualification
WORK EXPERIENCE
1-2 years’ experience in admin and reception duties
KNOWLEDGE
Computer literacy (MS Office)
Telephone skills
Excellent Communication skills
Presentable at all times
Listening skills
Customer focus
Ability to handle pressure
Attention to detail
Accurate Message taking capabilities
Excellent Spelling
Able to maintain confidentiality
Reliable
PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
WORKING CONDITIONS
Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
Will interact with internal and external customers through several different means
NETCARE VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
At Netcare, our core value is care.
We care about the dignity of our patients and all members of the Netcare family.
We care about the participation of our people and our healthcare partners in everything that we do.
We care about the truth in all our actions.
We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
Respect - I always greet everyone to show my respect.
Identity - I always wear my name badge to show my identity.
Dignity - I always treat others with consideration and humility to uphold dignity
Care - I always act in the best interest of Netcare and others to show I care
Compassion - I always listen with empathy and respond with kind action to show my compassion
Appreciation - I always say thank you to show my appreciation.
Diversity- I always embrace diversity to strengthen inclusivity and belonging.
Join the team committed to providing the best and safest health and care.