IBUS Controller

IBUS Controller – Purley Way
Start Your Career in Bus Service Management
Are you ready to build a rewarding career in a fast-paced, operational environment? Arriva London is looking for motivated, adaptable, and driven individuals to join our Route Performance Team as IBUS Controllers.
This is a unique opportunity to step into a critical role at the heart of London’s transport network, with full training, structured development, and clear career progression.
The Role
Bus Service Management is a career like no other. As a Controller, you’ll be at the centre of a 24/7 operation, ensuring bus services run safely, efficiently, and on time across the Transport for London (TfL) network.
You will:
Communicate with drivers via radio and in person
Monitor services using GPS tracking systems and control technology
Regulate services to meet performance and reliability targets
Respond quickly to disruptions, incidents, and changing conditions
Ensure compliance with TfL operational standards
You’ll play a key role in keeping London moving—making real-time decisions that impact thousands of passengers every day.
Training & Career Development
We invest in your success from day one:
6-8 weeks paid training programme to build your operational knowledge and confidence
Ongoing mentorship to support your transition into the role
Clear progression pathway within the control and operations structure
Working Pattern:
5 days out of 7 on a rolling rota
Includes evenings, weekends, and shift work
Additional Benefits:
Free travel: TfL Oyster Bus Pass (plus nominee pass after 3 months)
Employee discounts: Access to Arriva Village
Health & wellbeing support: Employee Assistance Programme
Generous annual leave: 33 days including bank holidays (increasing with service)
Performance bonus scheme
What We’re Looking For
We’re looking for people who thrive under pressure and enjoy solving problems in real time. You’ll need:
Previous Controller Experience
Excellent communication skills – clear, confident, and professional
Strong decision-making ability – able to assess situations quickly and act effectively
Calmness under pressure – maintaining control in fast-moving or high-stress situations
Situational awareness – understanding and adapting to a constantly changing environment
Leadership and teamwork skills – influencing others and building strong working relationships
Why Join Arriva London?
This is more than just a job—it’s a career where you can make a real impact every day. You’ll be part of a highly skilled team, working at the forefront of one of the world’s busiest transport networks.
Apply Now
If you’re ready to take on a challenging and rewarding role, apply today and start your journey with Arriva London.