Hotel General Manager – Macon Marriott City Center

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
The General Manager serves as the strategic and operational leader of Marriott Macon City Center, responsible for delivering enriching experiences and heartfelt service, associate engagement, financial performance, and long-term asset value. This role provides forward-thinking leadership while ensuring operational excellence across all departments, that reflects on the brand’s ultimate mission Wonderful Hospitality. Always.
A critical component of this position is fostering a strong partnership with hotel ownership through proactive communication, transparency, responsiveness, and accountability. As the leader of the Macon Marriott City Center, the General Manager is accountable for maximizing profitability, driving market share, protecting the owner's investment, and ensuring the hotel consistently exceeds guest expectations and brand standards.
The General Manager will work closely with ownership, Marriott International, local stakeholders, and the Mainsail leadership team to position the property as the preferred hotel and event destination in Central Georgia. This role offers a unique opportunity to shape the future of a landmark property while leading a highly visible operation that serves both visitors and the Macon community.
The General Manager serves as a forward thinker change leader that is open to change, big or small, and believes that everyone can contribute to the future of the brand, while maintaining operational consistency and ensuring all decisions positively impact guests, associates, ownership, and the long-term success of the property.
About Marriott Macon City Center
The Macon Marriott City Center is a premier full-service hotel connected to the Macon Centreplex and convention facilities in the heart of Macon, Georgia. Featuring 220 guest rooms, extensive meeting and event space, full-service food and beverage offerings, and a strong mix of corporate, association, government, university, sports, and social business, the hotel serves as a key hospitality asset for the region. The property is entering an exciting new chapter under the management of Mainsail Lodging & Development, a nationally recognized hospitality company known for creating exceptional guest experiences, developing high-performing teams, and delivering industry-leading results. The General Manager is responsible for preserving and elevating this unique identity while driving operational and financial success.
Essential Functions
Business Strategy Development
The General Manager remains informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace. This includes identifying new revenue streams, guest experience enhancements, and strategic initiatives that maximize customer satisfaction, profitability, and market share.
The General Manager develops comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Premium Portfolio brand objectives. These plans are translated into actionable strategies and measurable goals that drive operational excellence and long-term success.
Business Strategy Execution
The General Manager implements and drives business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth.
This includes ensuring all departments are aligned with the hotel's strategic goals while maintaining accountability for execution and results. The General Manager encourages innovation and calculates risk-taking to improve guest experiences, operational efficiency, and financial performance while ensuring decisions positively impact the overall success of the property.
Ownership & Stakeholder Relations
The General Manager is expected to establish and maintain a trusted partnership with ownership through consistent communication, transparency, and accountability.
Responsibilities include:
Serving as the primary representative of the hotel to ownership and investors.
Building long-term trust and confidence through integrity, responsiveness, and execution.
Providing timely and accurate financial reporting, forecasting, and business updates.
Presenting strategic recommendations that support asset growth and long-term value creation.
Maintaining regular communication regarding hotel performance, market conditions, capital projects, risks, and opportunities.
Ensuring ownership is informed, engaged, and confident in operational decisions.
Leading quarterly business reviews and annual strategic planning sessions with ownership.
Demonstrating stewardship of ownership investments through disciplined financial management and capital planning.
Fostering collaborative relationships with Marriott, ownership groups, Mainsail leadership, and community stakeholders.
Talent Management & Organizational Capacity
The General Manager cultivates a high-performing, service-oriented culture that attracts, develops, and retains exceptional talent. Recognizing that associates are the foundation of the guest experience, the General Manager is responsible for building an engaged workforce that embodies the values of Mainsail Lodging & Development and Marriott International.
The General Manager actively coaches and develops department leaders through consistent feedback, accountability, mentoring, and career development planning. Individual development plans are established for all direct reports, focusing on leadership growth, operational excellence, succession planning, and professional advancement.
The General Manager fosters an environment where creativity, innovation, collaboration, and continuous improvement thrive. Through effective workforce planning and talent assessment, the General Manager ensures the hotel maintains the organizational capacity necessary to achieve both short- and long-term business objectives.
Special emphasis is placed on:
Leadership development and succession planning.
Associate engagement and retention.
Building a culture of accountability and recognition.
Creating opportunities for career growth and internal promotion.
Developing future leaders within Mainsail and Marriott.
Maintaining strong associate satisfaction and engagement scores.
Ensuring all leaders are actively coaching and developing their teams.
The General Manager leads by example and creates a workplace where associates feel valued, empowered, respected, and inspired to deliver extraordinary guest experiences.
Brand Champion
Marriott Hotels is part of the Premium segment and is considered a Classic brand. Brands in this section of the Marriott International brand architecture offer upscale hotels that are known for their consistent and timeless hospitality and cater to both leisure and business travelers. Marriott Hotels features sophisticated and thoughtful amenities and services, a wide range of F&B outlets and is renowned for hosting small to large groups.
As the leader of a Marriott Hotel, the General Manager serves as a passionate brand ambassador and ensures the promise of "Wonderful Hospitality. Always" of delivering thoughtful, heartfelt, forward-thinking service is upheld and built upon this living legacy.
The General Manager promotes a culture of excellence that aligns with:
Marriott International Premium brand standards.
Mainsail Lodging & Development's Core Values.
The community of Macon.
Through visible leadership and effective communication, the General Manager is always placing people first and truly caring for guests and fellow hosts, making sure to anticipate and fulfill their needs. As the face of Macon Marriott City Center, the General Manager serves as a visible leader within the City of Macon and the hospitality community.
The General Manager will:
Build strong relationships with the City of Macon, local businesses, tourism partners, and community leaders.
Represent the hotel at industry and community events.
Strengthen the hotel's position as a central Georgia's most important hospitality destinations within the Marriott system.
Support local initiatives that enhance guest experience and community engagement.
Serve as an ambassador for Mainsail Lodging & Development, Marriott International’s premium portfolio, and the City of Macon.
Business Information Analysis
The General Manager utilizes data-driven decision-making to maximize profitability, guest satisfaction, associate engagement, and asset value.
Through regular analysis of financial, operational, guest experience, and market data, the General Manager identifies opportunities, anticipates challenges, and develops strategies that improve business performance.
Areas of focus include:
Revenue generation and market share growth.
Profitability and expense management.
Labor productivity and workforce optimization.
Guest satisfaction and loyalty metrics