Customer Care Representative

Would you like to be part of a global, diverse and motivated Customer Care team? Are you a proactive person with great communicative skills and attention to details approach? Do you have first experience in customer service, working in a dynamic, international environment? Then you might be our new colleague at Hempel.
As a Customer Care Representative, you will be providing the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.
This role is located in Gdańsk, Poland and requires office attendance in a hybrid model.
What will your responsibilities be?
Managing large customer inquiries, incl. quotations order placement, tracking, delivery status updates, product information and more.
Handling customer complaints
End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
End-to-end return order management
Outbound and inbound customer communication
Support or drive resolution of non-technical customer complaints
Support customer data management
Frequent interaction with the commercial organization on orders
Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies
Ensure the upholding of local and global compliance rules, when handling orders
Do You Want to Be Part of a Global Team Where Collaboration Drives Success?
We are looking for a team-oriented professional with a customer-centric mindset, who is eager to continuously develop their competencies and embrace new challenges with a positive, can-do attitude.
Ideally, you have:
Bachelor's degree in a relevant field or equivalent experience
Experience or education in a relevant customer care role, ideally in an order to cash environment
Experience in working with standard operating procedures
Proficient with standard MS Office programs
Working efficiency (written and spoken) in English and Finnish
Strong problem-solving and decision-making abilities
Ideally proficient in using ERP software (Microsoft preferred)
What Makes This Opportunity Stand Out
Be part of a truly collaborative environment where you'll work closely with colleagues across local and international teams, gaining exposure to diverse perspectives and ways of working. To support your growth, you'll also have access to the Hempel Academy learning platform, offering a wide range of development opportunities.
In addition, we offer:
Hybrid work-model with up to 2 days of home office per week
Annual bonus
Private health care package (fully financed by the company)
Group insurance
Benefits cafeteria with Multisport card co-financed
Extra paid long holidays
Does this sound like a match to you?
If you see yourself in this description and you’re ready to give it a try, please submit your application letter with a CV in English via the link.
Application due
Seniority Level
Associate
Job Functions
Customer Service
Industry
Chemicals
At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.
We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.
At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.