Claims Assist Specialist

Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 9th November 2026.
Location: West Perth offices & work from home 50% of the time
Working hours: 37.5 hours per week
Shifts: Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun
Flexibility: Option to move to a compressed 9-day fortnight after probation (6months). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9 days instead of 10!
Training: You’ll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern
Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development.
The role:
Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
Determining policy coverage and setting clear expectations for members
Provide empathy to members in difficult and vulnerable situations
Receive inbound claims calls while using multiple computer systems simultaneously
Process data and complete various admin tasks
Contribute to business improvements via our continuous improvement and innovation channels
About you:
Previous experience in a customer service role and a genuine passion for helping people
Excellent communication skills
Strong attention to detail
Ability to display empathy and resilience during difficult conversations
Strong computer literacy and ability to use many applications at once whilst having conversations
Embrace and participate positively in change
Commitment to putting members at the centre of everything you do
Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm
What we can offer you:
A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
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