Member of Technical Staff - II, Technical Support

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
We are seeking an experienced Packet Core Support Engineer with 6–12 years of telecom experience to manage, troubleshoot, and optimize packet core network elements. The role involves ensuring high availability, performance, and operational excellence of 4G/5G core networks.
Key Responsibilities
Provide L2/L3 support for Packet Core nodes such as SGW, PGW, MME, PCRF, PCF, AMF, SMF, UPF
Monitor network performance and handle incidents, outages, and escalations
Perform troubleshooting, root cause analysis (RCA), and issue resolution
Manage software upgrades, patches, and configuration changes
Ensure SLA compliance and service availability
Collaborate with cross-functional teams (RAN, OCS, IMS, Platform, ST/R&D)
Maintain documentation and prepare operational reports
Support network optimization and capacity planning activities
Job Requirements
6–12 years of experience in telecom, with strong exposure to 4G/5G Packet Core
Strong knowledge of LTE/5G architecture, protocols (GTP, S1AP, Diameter, PFCP, NGAP, HTTP/2)
Experience in troubleshooting and incident management in live networks
Familiarity with Unix/Linux systems and basic scripting
Understanding of virtualization/cloud (NFV, Kubernetes) is a plus
Good analytical, communication, and problem-solving skills
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.