Vice President - Platform Engineering & Operations

Where Ambition Meets Innovation
At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
We are seeking a visionary and execution-oriented VP of Platform Engineering & Operations to lead our India-based technology hub. This is a high-impact leadership role responsible for bridging the gap between cutting-edge platform engineering and world-class operational excellence.
You will lead a multi-disciplinary team focused on building resilient, self-healing platforms while overseeing global Tier 1 and Tier 2 operational support. The ideal candidate isn't just an "operator" but a builder who views every manual task as an automation opportunity and every cost as a FinOps challenge to be optimized.
Key Responsibilities
1. Strategic Leadership & People Management
Site Leadership: Act as the primary lead for the India Platform & Ops organization, fostering a culture of innovation, accountability, and continuous improvement.
Talent Development: Hire, mentor, and retain top-tier engineering talent, building a high-performing team capable of supporting global scale.
Performance Management: Drive organizational success through a rigorous OKR (Objectives and Key Results) framework and clear KPIs (MTTR, MTTD, Change Success Rate, etc.).
2. Operations & Reliability
Global Support: Oversee Tier 1 and Tier 2 operational support functions, ensuring 24/7 availability and adherence to strict SLAs.
Incident Management: Lead the strategy for major incident response and post-mortem analysis to prevent recurrence.
Controls & Monitoring: Implement robust controls and observability stacks to monitor system health, security compliance, and data integrity.
3. Automation & AI Mindset
Self-Healing Infrastructure: Shift the organization from reactive "firefighting" to a proactive, AIOps-driven model.
CI/CD & DevOps: Champion the adoption of Infrastructure as Code (IaC) and automated deployment pipelines to eliminate manual handoffs.
Tooling Innovation: Leverage AI/ML to predict potential system failures and optimize resource allocation.
4. FinOps & Cloud Economics
Cost Optimization: Drive the FinOps agenda, ensuring cloud consumption is transparent, attributed, and optimized.
Budget Management: Manage the India center’s operational budget, balancing innovation costs with bottom-line efficiency.
Required Qualifications
Experience: 15+ years in Infrastructure, Platform Engineering, or SRE, with at least 5 years in a senior leadership role (Director/VP) within a Global Capability Center (GCC) or large-scale tech firm.
Technical Breadth: Deep understanding of cloud-native architectures (AWS, Azure, or GCP),, and modern observability tools
Operational Excellence: Proven track record of managing Tier 1/2 support teams and improving reliability metrics.
Financial Acumen: Experience implementing FinOps practices and managing multi-million dollar budgets.
Education: B.Tech/M.Tech in Computer Science, Engineering, or a related field. MBA is a plus.
Core Competencies
The "Automation First" Filter: A natural tendency to automate repetitive tasks and a disdain for "toil."
Data-Driven Decision Making: Ability to translate complex technical telemetry into actionable business insights.
Executive Presence: Comfortable presenting to C-suite stakeholders and influencing global strategy from the India site.
Resilience: The ability to remain calm and lead effectively during high-pressure system outages or rapid organizational shifts.
Why Join Us?
You will have the autonomy to shape the future of our global platform. We don't just want someone to keep the lights on; we want a leader who will reinvent the way we think about infrastructure, making it invisible, intelligent, and incredibly efficient.
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