Process Analysis & Improvement Specialist (f/m/div.)

Analyze and map the current tariffing process and related activities within the EU Import Mailbox.
Identify stakeholders, process interfaces, manual activities, bottlenecks, and improvement opportunities across the end-to-end workflow.
Support and manage operational bottlenecks in the current mailbox handling process.
Collaborate with cross-functional stakeholders to identify automation opportunities, clarify roles and responsibilities, and eliminate non-value-added activities.
Implement process improvements and redesign workflows to create leaner, more efficient ways of working.
Drive initiatives towards process automation, with the long-term objective of minimizing or eliminating manual mailbox handling.
Document and communicate new processes, acting as the first point of contact for stakeholder questions and feedback.
Monitor process stabilization, incorporate improvement feedback where needed, and ensure a successful handover to the operational team.
Education
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or a related field.
Experience
Experience in process analysis, process improvement, or Continuous Improvement initiatives.
Experience working with cross-functional stakeholders in an operational environment.
Experience in Foreign Trade, Customs, or related areas such as Logistics, Purchasing, or Sales is an advantage.
Know-how
Process mapping and workflow analysis.
Continuous Improvement (CIP) methodologies.
Process optimization and automation mindset.
Stakeholder management and cross-functional collaboration.
Languages
English – Full professional proficiency (written and spoken).
German – Nice to have.
Portuguese – Nice to have.
Working Style and Methods
Strong analytical and structured way of working.
End-to-end process thinking with a continuous improvement mindset.
Ability to quickly understand complex processes and identify practical solutions.
Proactive and organized approach to driving process changes.
Personality
Collaborative and communicative.
Curious and eager to learn.
Solution-oriented with a focus on simplification.
Ownership mindset and commitment to continuous improvement.

Employment type
Full-time

Work arrangement
Hybrid