Lead Patient Service Representative

Prioritize clinic activities and front desk operations in the group practice clinic. Monitor daily clinic operations, within guidelines, in accordance with NYU Dentistry standard operating procedures. Act as work leader to junior clerical support staff. Provide customer service support to dental clinic patients, from greeting and routing patients to maintaining data integrity in AxiUm and performing cashier duties. Ensure adherence to policies and procedures, making suggestions for enhancements and improvements.