Customer Service Representative

R10101136 Customer Service Representative (Open)
Location:
Billerica, MA - Filling industrial
How will you CONTRIBUTE and GROW?
We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.
At Airgas, we RESPECT, HONOR and VALUE diversity.
Airgas is Hiring for a Customer Service Representative in Billerica, MA!
We are looking for you !
$25 – $27 per hour plus Bonus
Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
Early Access: Your benefits start after just 30 days of employment
The Customer Service Representative (CSR) provides collaborative support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR cultivates long-term customer partnerships and delivers exceptional customer service through support including sales, order entry, collaborative pricing alignment, master file maintenance, inquiry resolution, expediting, product research with vendors, and coordination with internal departments including field sales.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Maintains high-quality customer service by assisting customers via telephone, email, fax, or in person, facilitating all phases of order fulfilment for industrial, medical, and specialty gases, as well as welding and safety equipment, power and hand tools, and other products/supplies.
Answers and responds to incoming telephone inquiries from our customers.
Facilitates sales, taking customer orders and serving as a trusted resource for Airgas customers.
Demonstrates comprehensive knowledge of all order-entry, data research, and service resolution processes necessary to support customers.
Executes data entry for sales and sales-related processes, including new account set-up and maintenance of existing customer accounts.
Provides data entry and maintenance for customer contact pricing.
Ensures customer inquiries regarding billing questions, cylinder balances, order status, and delivery timing are promptly and courteously addressed, providing attentive follow-up as necessary.
Researches products with vendors, including pricing and availability.
Researches and builds alignment to resolve order delivery cycle challenges.
Researches and reviews customer account balances, invoices, and leases.
Interfaces with sales, customers, branches, and other operating areas to provide timely and accurate communication regarding capabilities, delivery, and various operating requirements.
Interacts with internal departments to coordinate deliveries and foster customer satisfaction.
Supports other duties and special projects as assigned.
________________________Are you a MATCH?
Required Qualifications:
High school diploma or equivalent.
Prior Customer Service / Inside Sales experience.
Hands-on proficiency with SAP (listed as preferred on posting, but prioritized during screening to minimize baseline training time).
Google Platform experience (Google Workspace/Suite).
Extreme attention to detail (handling precise tank, billing, and operational adjustments).
Excellent customer service & communication skills, demonstrating a clear and effective speaking manner to share information with customers and colleagues.
Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
Thoughtful problem-solving and analytical skills..
Collaborative team orientation with the ability to support individual task execution.
Ability to prioritize effectively and foster progress in a dynamic work environment.
Detail-oriented.
Preferred Qualifications:
Practical math skills, including addition, subtraction, multiplication, and division across units of measure, fractions, rates, ratios, and percentages
Additional post-high school education or specialized training.
PHYSICAL DEMANDS: The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Employee may be required to remain stationary for extended periods of time. Employee may occasionally be required to traverse through office and/or manufacturing locations. Employee will frequently be required to actively listen and exchange information. Employee will be required to observe and assess information received via computer. Requires frequent use of computer and telephone. Extended periods of sitting and/or standing. Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motions. Flexible to work overtime as needed.
WORK ENVIRONMENT: The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Work environment is mainly an office setting with minimal exposure to loud noises or temperature changes. Minimal to no travel.
NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility nor does it imply an employment agreement.
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Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to det