Global Markets Performance Lead, Claims Shared Services

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.
Global Markets Claims Performance Lead – Claims Shared Services
Specific Responsibilities Include:
Global Markets Performance Reporting & Strategy
Lead the design and execution of Global Markets Claims MI & reporting aligned to enterprise standards and governance frameworks
Develop and prioritise reporting strategies that transform raw claims data into actionable intelligence for Global Markets Claims leadership
Align Global Markets reporting outputs with enterprise MI frameworks, ensuring consistency while meeting market-specific needs
Support the Global Head of MI in delivering a unified global claims performance narrative
Executive Influence and Decision Support (Global Markets Focus)Translate complex London Market claims datasets into concise, decision-ready insights for senior Global Markets stakeholdersProvide forward-looking analysis including claims trends, thematic insights and emerging risk indicators
Deliver performance commentary aligned to portfolio management, underwriting cycles and reserving insightsSupport senior leadership forums with Global Markets-specific insights and performance narratives
London Market & Regulatory Reporting Excellence
Own delivery of Global Markets claims reporting aligned to Lloyd’s Claims Management Principles and market data requirements
Ensure accurate, timely and controlled reporting across Lloyd’s and London Market platforms (including CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft and related systems)
Deliver regulatory and market reporting including:Lloyd’s data calls and performance returnsMarket benchmarking and peer analysis
Compliance and audit-related reporting outputs
Partner with Compliance and QA functions in London and across the Enterprise to ensure adherence to regulatory expectations and audit readiness
Support remediation and continuous improvement of market-facing reporting outputs and data quality issues
Governance, Data Quality and Control
Apply enterprise MI governance standards across Global Markets reportingEnsure KPI definitions, data consistency and version control align with global frameworks
Establish robust oversight of data quality, with clear ownership and escalation pathsWork closely with Data & Analytics to improve data mapping, structure and usability across Global Markets claims datasets
Performance Insight, Analysis and Continuous ImprovementDevelop and maintain KPI frameworks specific to Global Markets Claims performance
Conduct deep-dive analysis into claims trends, large losses and portfolio segments to identify root causes and improvement opportunities
Integrate claims data with underwriting and portfolio metrics to support cycle management and strategic decision-making
Drive continuous improvement initiatives to enhance operational efficiency and reporting effectiveness
Transformation and Reporting Innovation
Partner with Data & Analytics to enhance reporting capabilities, automation and visualization
Leverage Power BI and other tools to deliver intuitive, user-centric dashboards and insights
Support ongoing data transformation initiatives impacting Global Markets claims reporting
Ensure reporting solutions are scalable, sustainable and aligned to enterprise architecture
Stakeholder Collaboration and Capability Development
Collaborate cross-functionally with Claims, Compliance, Legal, Actuarial and Operations teams
Act as a key interface between Global Markets Claims and enterprise MI & Insights
Design and deliver training and communication to improve stakeholder understanding and use of MI outputs
Support Claims Shared Services initiatives to enhance service delivery and reporting maturity
Key Global Markets Reporting
Responsibilities
Global Markets claims performance MI & Insights (weekly, monthly and quarterly)Lloyd’s and London Market reporting (CRS, Insights as required Hub, market data submissions
Large loss, complex claim and event-driven reporting Portfolio and cycle management insights for Global Markets ClaimsRegulatory returns, compliance reporting and audit support
Operational performance, QA and compliance metrics (in alignment with London leadership
Data quality, control and remediation reporting
Contribution to enterprise claims MI outputs where Global Markets data is required
Global Markets DCA MI & Insights (weekly, monthly, and quarterly
Skills
Proven experience within a Lloyd’s / London Market insurer, with strong specialty claims exposure
Deep understanding of London Market systems and processes (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft, etc.)
Strong knowledge of Lloyd’s Claims Management Principles, reporting standards and regulatory expectations
Advanced experience with business analytics and visualization tools (Power BI, Excel, etc.
Exceptional analytical capability with experience handling complex, multi-source datasets
Demonstrated ability to create and deliver actionable management insights
Experience integrating claims data with underwriting, actuarial and portfolio metrics
Strong stakeholder management and communication skills, including senior leadership engagement
Experience operating in a matrixed, global environment with dual reporting lines
Ability to influence, challenge and support decision-making through data-driven insights
Strong problem-solving, organizational and prioritisation skills
Additional Information
Ability to work in a hybrid environment (2-3 days in office)
Some travel may be required
LocationsLondonDublin
This posting is for an existing vacancy.