Customer Service Representative

The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.
As a Customer Service / Sales Administration Representative you will interact with our manufacturer representatives, distributors, customers, and direct sales force. The focus of your work can be on pre-sale, post-sale, or both. In the performance of your responsibilities, you will take the: -
Responsibilities
Communicate daily via phone and email with Allegro’s customers/distributors in China.
Order Management, from order entry to fulfillment. Handle customers’ critical supply shortage or other issues in a proper manner.
Comply with SOX and internal audit process to ensure compliance requirements are adhered.
Logistic coordination, from standard order to sample, RMA, etc.
Customer profiles maintenance, from new account creation to closure, and EDI engagement.
Provide accurate, valid, and complete sales forecast by using the right analysis methods/tools and system update in real time, be responsible for 18months forecast accuracy under collaboration with sales team and channel partners.
AR coordination from invoice matching to payment close.
POS, Inventory tracking, with both direct customers and distributors.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Coordinate with each territory to transfer business from CP to delivery.
Maintain and manage opportunity tracking database / CRM system.
Coordinate documentation requests internally and externally, PCN, ROHS, IMDS, PPAP, etc.
Build sustainable relationships and trust with customers through open and interactive communication.
Identify and assess customers’ needs to achieve satisfaction and scorecard grades.
Organize and lead delivery topic meetings if needed.
Take the extra mile to engage with KEY customers, not limited to meaningful meetings, visits, etc.
Other reports/data/activities assigned by the supervisor (such as weekly revenue assessments, proper reporting in supply shortage escalations, etc.), complete with accurate information in a timely manner.
Requirements
Bachelor’s degree preferred major in business administration, commercial, supply chain management.
Working experience in semiconductor company as Inside Sales or Customer Service is a plus.
Good oral and written English is MUST. English can be used as working language.
Proficient in computer skills (MS Word, Excel, PowerPoint, Outlook)
Well-organized problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work under pressure with a willing-to-learn and “can do” attitude.
Why Allegro?
Join Allegro and become part of a team where your contributions truly matter.
We foster a culture of Real Innovation, empowering you to push boundaries, develop cutting-edge solutions, and drive continuous improvement.
Your work will create a Real Impact by solving complex real-world challenges that fuel our success and shape the future of technology.
You’ll experience Real Connection, collaborating with talented colleagues around the globe in an environment built on trust, respect, and a shared purpose.
Join us—and help build what’s next.