Customer Support for Germany

Place of work
Bratislava, Slovakia OR Remote from Slovakia
Wage (gross)
1 200 EUR/MONTH plus bonuses
INFORMATION ABOUT THE POSITION
WHAT WILL YOU BE IN CHARGE OF?
You are a competent and committed contact partner and service provider for our German-speaking customers (only inbound) via phone and e-mail (phone communication - 90%).
You advise and support our customers regarding our product portfolio, orders and returns process.
You are the first-level contact and you edit customer inquiries for the Back Office.
You manage consumer marketplaces such as eBay, Amazon etc.
You are responsible for the post-processing and documentation of customer inquiries
You cooperate with internal departments.
WHAT BENEFITS DO WE OFFER?
Teambuildings – Meet your colleagues in informal setting like Family day and let yourself loose during our Christmas and Summer parties. One thing we can assure you of is that we know how to party
Candy&Coffee bar – Help yourself to sweets and fresh fruit, sparkling water, tea or coffee to the heart’s content.
Employee discounts – Save 30% on anything from our brands (like Klarstein or Capital Sports). Kitchen appliances, top-notch sound systems, garden furniture ... you will surely choose something from 2500 products we have on offer.
Multisport card – Free access to hundreds of sport centres, wellness centres, gyms or classes (yoga, dance, etc.) all around the country. Almost completely paid for by us.
Bonuses for special occasions – We realize, that work is only a part of your life, and will support you on your personal journey as well. And thus, will give you a special bonus on occasions like anniversaries, getting married, etc.
Sick days – On top of an annual leave, you have a few paid sick days you can use to recover.
Slovnaft BAjk – If you want to commute by bicycle, we will chip in on your Slovnaft BAjk subscription (bike sharing in Bratislava)
A wide range of courses – Increase your professional expertise, get hang of people skills or anything else that will help your professional (and personal) life. Courses, books or online library is on your fingertips.
English/German/Slovak lessons – Learn new language or step up your game on one of the professional courses. You can join a lessons with a professional lector online from anywhere!
We offer also place you can leave your bike and after that you can chill in our chill zone, or just took a massage from our massage chair !
AND WE EXPECT YOU TO...
YOU HAVE AN EDUCATION
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
YOU SPEAK FOREIGN LANGUAGES
German - Proficiency (C1) AND English - Proficiency (C1) or Slovak - Proficiency (C1)
THE POSITION IS SUITABLE FOR A FRESH GRADUATE
Yes
AND YOU WILL FIT IN WITH US BECAUSE YOU HAVE THESE QUALITIES
You are fluent in German (native level)
Excellent communication skills
Customer oriented attitude is a must
Self motivated with drive
Team player
Negotiator
Customer support experience is a big advantage but not a must
ADVERTISER
BRIEF DESCRIPTION OF THE COMPANY
KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brand KLARSTEIN
We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN
JOIN US!
Become a member of one of Europe's leading ecommerce companies and fill out the online application below. We are looking forward to your application!