Senior Analyst - APM & IT Service Management

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Senior Analyst - APM & IT Service Management
AMD is seeking an experienced Senior IT Analyst to drive end-to-end governance of business applications, IT services, and related operational processes across the organization. This role extends beyond Application Portfolio Management (APM) to include broader IT Service Management responsibilities (e.g., Change Management, IT Asset Management) and AI-enabled operational improvements.
The role requires strong ownership in ensuring data accuracy, lifecycle governance, and compliance, while proactively identifying opportunities to leverage automation and AI-driven capabilities aligned with AMD’s enterprise AI strategy.
Key Responsibilities
Application & Service Governance (Core APM Scope)
Manage the Application Portfolio Management (APM) platform in ServiceNow, including oversight of APM support and day-to-day operations
Maintain and govern the inventory of business applications, business and technical services, and service offerings, ensuring accuracy, completeness, and compliance across all records
Oversee end-to-end lifecycle management of applications, including onboarding, updates, ownership changes, and decommissioning
Initiate and drive periodic reviews of Business Applications, Services, and Server Mappings to ensure data integrity, audit readiness, and correct relationships
Act as governance approver for Business Application, Business/Technical Service, Service Offering, and Application Service (Register) requests, ensuring adherence to standards
Engage with requestors and existing IT Owners to determine the appropriate structure, classification, and capture of applications and related services
Apply working knowledge of IT organizational structure, enterprise architecture, and service relationships to ensure correct ownership alignment and modeling
Proactively monitor organizational changes (e.g., role transitions, terminations) and drive timely reassignment of application and service ownership
Manage the portfolio of APM-related service requests, ensuring timely processing, quality review, and driving self-service and process efficiency improvements where appropriate
Broader IT Service Management Responsibilities
Support governance and process execution across ITSM domains including Change Management and IT Asset Management
Ensure proper tracking, accountability, and lifecycle visibility of assets and services across systems of record
Drive process simplification, standardization, governance adherence, and audit readiness across IT operational workflows
Identify and implement improvements to streamline approvals, reduce manual effort, and improve process efficiency
AI & Automation Enablement (Key Differentiator)
Identify and drive opportunities to leverage AI and automation to enhance APM and ITSM processes (e.g., workflow automation, data insights, intelligent recommendations)
Support development of AI-ready data foundations by improving data quality, structure, and completeness across applications and service records
Promote an AI-first mindset, enabling data-driven decision-making across application governance, change risk, and asset lifecycle management
Partner with cross-functional teams to align with AMD’s enterprise AI strategy and initiatives
Stakeholder & Operational Leadership
Engage cross-functionally with Business, IT Business Partners, and Operations teams to drive governance alignment and accountability
Manage APM and related service request queues to ensure timeliness, quality, and clear communication
Proactively identify and address ownership gaps due to organizational changes or role transitions
Support initiatives that enhance governance maturity, operational efficiency, and service transparency
Preferred Experience
5 to 10 years of experience in ITSM with focus in Applications Portfolio Management and or Governance roles (APM, Change Management, IT Asset Management)
Strong proficiency in ServiceNow and enterprise IT service management (ITSM) processes, including Change, Request, and Asset Management.
Experience managing application portfolios, IT changes, service governance, or asset lifecycle processes
Exposure to automation, analytics, or AI-driven process improvements (e.g., Power BI, scripting, AI tools)
Strong analytical, organizational, and stakeholder management skills
Ability to operate effectively in a global, cross-functional environment
Academic Credentials
Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field (or equivalent experience)
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.

Work arrangement
No