Patient Care Coordinator - Dermatology

Account Scheduling
Notify communities / facilities and providers of scheduled visit dates, request consultations and provide visit schedules.
Organize and maintain monthly provider calendars.
Create visit templates and reports with scheduling software for monthly flyer distribution to accounts.
Communication:
Develop and maintain strong relationships with the key decision makers within the community / facility to facilitate growth and address any concerns.
Account Management:
Identify areas of concern and identify areas of opportunity for growth
Maintain updated account information in CRM
Collaboration:
Work closely with practitioners to ensure seamless patient care.
Collaborate with internal teams to ensure customer satisfaction and address any issues that arise.
Daily tasks include
Complete tasks assigned in Planner.
Schedule and confirm patient appointments, follow-ups, and referrals.
Creating and uploading schedules for practitioners and facilities.
Coordinate with patients, Power of Attorneys and facilities to schedule appointments or address their concerns, as needed.
Using the CRM, notify the facility of upcoming visits and request patient sign up list and any missing documentation.
Contacts will be updated and added if needed.
Reporting of number of patients seen at each facility.
Respond to voicemails in a timely manner.
Encouraging the building of relationships to encourage growth within the facility by phone and email.
Monitoring of insurance logs for new insurance approvals
Monitoring of outstanding referrals and authorization requests.
Monitor Reschedule queue in eDerm and reschedule patients as needed.
Monitor fax folder to confirm all items were addressed
Monthly tasks include
Practitioner’s calendar will need to be organized in Outlook with assigned facilities and times.
Facilities need to be templated in software and reports run and checked to ensure accuracy for patient scheduling.
Formatting reports to create monthly flyers to be distributed.
Collaborating with internal teams; marketing, management and patient care coordinators to review areas of concern and opportunity for growth.
High School Diploma (or equivalent)
Prior Healthcare Experience: Background in patient care coordination, patient scheduling
Strong understanding of insurance eligibility using Availity and Payor specific platforms
Outstanding Communication: Friendly, clear, and professional phone manners.
Organizational Proficiency: Able to handle multiple tasks seamlessly and accurately in a fast-paced environment.
Tech Savvy: Comfortable navigating medical software and EHR systems.
Compassionate Mindset: A genuine desire to help others and prioritize patient care.
High-speed internet access

Employment type
Full-time

Work arrangement
Yes