Veterinary Receptionist / Client Service Representative

Festival Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
Compensation: $18 - $20 per hour, for each hour worked
This is a full-time position, with a flexible schedule and availability needed Monday-Friday from 7:30am - 5:30pm with Tuesday afternoons off.
Full-time Benefits Package*:
Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
2+ years of experience in a customer service, reception, or client-facing role
Previous veterinary receptionist or healthcare-related front-desk experience preferred
Proficiency in the following skills:
Ability to manage a multi-phone line system while assisting in-person clients
Exceptional verbal and written communication skills
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Strong organizational and time management skills
Experience scheduling appointments and coordinating calendars preferred
Ability to accurately process payments and maintain financial records
Positive attitude and willingness to collaborate with a team
Why choose Festival Animal Clinic?
Festival Animal Clinic is a thriving three-veterinarian practice dedicated to providing compassionate, high-quality care in a supportive, team-oriented environment. We offer a wide range of services, including wellness care, dentistry, diagnostics, surgery, acupuncture, and advanced treatment options, allowing our team to make a meaningful impact on the health and well-being of pets.
We are committed to delivering exceptional patient care through collaboration, continuous learning, and a positive workplace culture. Our team practices low-stress, Fear Free handling techniques, prioritizing the emotional well-being of our patients while creating positive experiences for both pets and their families.
If you're looking for a hospital where your contributions are valued, professional growth is encouraged, and you can thrive as part of a dedicated team, we'd love to meet you.
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Posting Date: 09/21/26
The application deadline is at least 5 days after the posting date.
How to apply: Please click the "apply" link provided on the job posting platform.
This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range
$18—$20 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consider