Customer Service Executive

Company Description Blue Dart Express Ltd. is South Asia’s premier express air, integrated transportation and distribution company, providing secure and reliable delivery to over 56,000 locations across India. As part of DHL Group’s DHL eCommerce division, Blue Dart benefits from a global logistics network spanning more than 220 countries and territories and offers services including air express, freight forwarding, supply chain solutions, and customs clearance. The company focuses on a customer-centric approach, supported by motivated teams, dedicated air and ground capacity, and advanced technology to deliver high service quality. Blue Dart has received multiple awards for innovation, reliability, brand experience, sustainability, and inclusive workplace practices, including recognition as one of India’s best companies to work for and best workplaces for women. The organization also pursues social responsibility through its GoGreen, GoHelp, and GoTeach programs.
Role Description This is a full-time, on-site Customer Service Executive role based in Cuttack. The Customer Service Executive will handle customer inquiries and concerns across channels such as phone, email, and in-person interactions, ensuring timely and accurate responses. Responsibilities include tracking consignments, providing shipment updates, resolving service issues, and coordinating with operations and logistics teams to meet delivery commitments. The role involves capturing and updating customer information, documenting interactions, and escalating complex issues when necessary. The Customer Service Executive will also support customer satisfaction initiatives, adhere to company policies and service standards, and contribute feedback to improve processes and service quality.
Qualifications
Strong Interpersonal Skills to build trust, communicate clearly, and manage customer interactions effectively.
Ability to deliver high Customer Satisfaction through proactive problem-solving and a customer-centric mindset.
Experience in Customer Support and Customer Service, including handling queries, complaints, and service requests.
Knowledge of Customer Service Management practices, including issue escalation, follow-up, and documentation.
Good spoken and written communication skills in English and local languages.
Comfort with using computer systems, CRM tools, and basic MS Office applications.
Ability to work in a fast-paced environment, manage multiple tasks, and maintain attention to detail.
Prior experience in logistics, transportation, or retail customer-facing roles is an advantage.
Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is preferred.

Work arrangement
No