Administrative Aide II

Provide excellent customer service and serve as primary source of information for the veterans participating in the program. Coordinate patient care with clinical providers in the DDS program, Oral Health Center for People with Disabilities and our Brooklyn campus. Promote customer service efforts and assist with efforts to measure and improve patient satisfaction. Recommend improvements to telephone communication standards/protocols. Utilize answering service software and NYU telecommunications options to monitor call volume and distribution, abandonment rates, recall program and messages left. Prepare, review and distribute weekly reports. Prescreen veteran patients for appointments. Maintain and update various databases. Respond to inquiries displaying a comprehensive knowledge of the...