Principal Architect

Principal AI Systems Architect
Duration: 6 + Months Contract
Location: Remote (EST)
Job Description:
We have a highly specialized advisory engagement with Harpin that is not a traditional Contact Center Architect or AI Architect search. The client is looking for someone who has personally built, scaled, or led engineering for a real-time agent guidance, agent assist, or live transcription platform in production and can provide an architecture and scale readiness assessment ahead of a major deployment.
Opportunity Overview
Client is preparing to launch its real-time agent guidance platform across approximately 800 agents, 7 deployment waves, and 6 BPO partners between October and December. The product works today at pilot scale. The objective of this engagement is to validate whether the platform can successfully scale in production before UAT begins on October 10.
Required Experience
Candidates must have experience with:
Production-scale Agent Assist, Agent Guidance, Speech AI, or Live Transcription platforms
Streaming ASR and low-latency architectures
Real-time processing of concurrent audio streams
Deploying software into managed enterprise or outsourced desktop environments
Providing executive-ready findings and recommendations
Strongly Preferred
Browser extension architecture
Citrix / VDI environments
Endpoint audio capture
Scaling from pilot to 1,000+ concurrent users
Experience identifying and resolving failures in real-time systems at scale

Work arrangement
Yes