Live opening · Posted 7 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Title – Mail Operations
Experience - 2+ Years
Location: Hyderabad (WFO)
Shift - 24/7
Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.
Key Responsibilities:
· Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
· Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
· Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
· Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
· Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
· Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
· Collaborate with internal teams and external vendors for issue resolution and trend tracking
Required Skills & Qualifications:
· 2+ years of experience in email operations, Trust & Safety, or SOC environments
· Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
· Hands-on experience with Splunk for log analysis
· Strong analytical, investigative, and problem-solving skills
· Ability to work in shifts within a 24x7 environment
Work arrangement
No
Recently tracked roles with full details and direct application links.