Telecaller

Company Description Brand11 is an e-commerce solutions partner that helps brands in India build and protect their own online identity while leveraging marketplace reach. The company provides end-to-end support across technology, product, and operations so brands can focus on creating products and strengthening their market presence. With a product-tech driven approach and strong commitment to customer service, Brand11 offers integrated solutions designed to deliver sustainable growth. In just two years, Brand11 has become a preferred partner for brands looking to launch or scale their e-commerce presence, with most new business coming through referrals. This track record reflects a high level of client satisfaction and confidence in Brand11’s solution suite.
Role Description This is a full-time, on-site Telecaller role based in Delhi. The Telecaller will handle outbound and inbound calls to engage potential and existing customers, introduce Brand11’s services, and support partner brands in their e-commerce journey. Daily responsibilities include explaining service offerings clearly, answering queries, collecting customer information, and maintaining accurate call records in the system. The role also involves following up on leads, coordinating with internal teams to schedule demos or meetings, and sharing feedback gathered from calls to improve processes. A focus on meeting call targets, providing courteous service, and representing Brand11 professionally is essential.
Qualifications
Candidates should possess strong verbal communication, active listening, and clear articulation skills.
Candidates should possess skills in customer interaction, relationship building, and handling objections or concerns.
Candidates should possess basic computer literacy, including data entry, CRM or call-logging tools, and email usage.
Candidates should possess time management, organization, and ability to work towards daily and weekly call targets.
Prior experience in telesales, customer support, or call center roles is preferred but not mandatory.
Comfort communicating in English and Hindi (or relevant regional languages) is highly beneficial.
Ability to work on-site in Delhi and collaborate with cross-functional teams.
Minimum educational qualification: high school diploma; higher education in business or communications is an advantage.

Work arrangement
No