Solar CRM Executive -

Salary upto 12lpa
Location: manesar, Gurugram
Minimum 4 year in crm
Immediate Joiner
Excellent communication skills
Role Description The Solar CRM Executive is a full-time, on-site role based in Manesar, responsible for managing and optimizing the customer relationship management process for solar energy clients. The role involves handling inbound and outbound customer interactions, maintaining accurate customer records, tracking leads, and supporting sales teams with timely information and follow-ups. The Solar CRM Executive will monitor customer journeys, coordinate with sales and service teams to improve customer experience, and support retention initiatives through regular communication and issue resolution. Daily tasks include analyzing CRM data, preparing basic reports on customer activity and sales performance, and ensuring that all customer touchpoints align with company standards and service expectations.
Qualifications
Strong Analytical Skills to interpret CRM data, track performance metrics, and support decision-making.
Customer Retention and Customer Experience skills to build long-term relationships and enhance satisfaction.
Effective Communication abilities for clear interaction with customers, sales teams, and internal stakeholders.
Sales understanding or experience to support lead conversion, follow-ups, and pipeline management.
Familiarity with CRM software or customer databases and basic proficiency in MS Office tools.
Ability to work on-site in Manesar, manage multiple tasks, and maintain attention to detail.
Prior experience in solar, energy, or related sectors is an advantage.
Relevant diploma or degree in business, marketing, or a related field preferred.

Work arrangement
No