Client Success Manager

Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. Ideal candidate would be located in or around Kansas or New York and have the ability to cover that territory.
Essential Tasks
Maintain positive client relationships to maximize product/service satisfaction
Act as a liaison between organization and clients
Leverage data captured in other areas of Jenzabar to personalize and address client's needs and ROI
Client Service training for continuous improvement
Visit and/or conduct annual reviews with each client
Identify, develop, and maintain strategic relationships with senior level contacts
Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
Represent Jenzabar at related regional conferences within your territory
Deeper level of understanding of our 3rd party relationships and opportunities & positioning
Visit clients on campus
Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
Other tasks as assigned
Ability to travel 50-75%
Preferred Skills And Experience
Bachelor's Degree
Background in Higher Education - understand industry
Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
Strong communication skills and a positive attitude
The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Electronic Monitoring Notice:
Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.

Work arrangement
Yes