Live opening · Posted 7 days ago

Provider Customer Service Representative (Health Insurance)

Sutherland Global · San Antonio, TX, United States
Smartrecruiters Yes Full-time
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At a glance

The key details from the original listing.

Posted 7 days ago
CompanySutherland Global
LocationSan Antonio, TX, United States
Job typeFull-time
Work modeYes
SourceSmartrecruiters
Listed7 days ago

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About the role

Description supplied by the original job listing.

Claims: Status, denial rationales, appeals, medical records, research/routing, EOB/EOP requests.
Authorizations & UM: Status, denial rationales, utilization management appeals, prior auth verification.
Eligibility & Benefits: Status, benefit grid interpretation, provider participation, credentialing.
Call Handling & Admin: Thorough call documentation, resolving next steps, educating providers on self-service tools (Availity), and back-to-back call management.
Pay & Schedule: $16/hour, paid training, Mon–Fri (8 AM–5 PM EST).
Perks: Medical/dental/vision, flexible vacation (post-training), company equipment, EAP/wellness with a dedicated trainer, employee discounts, and 80% internal promotion rate.
Requirements
Education & Experience: High School Diploma (or equivalent); 1–2 years high-volume call center experience.
Skills: 35–40 WPM typing, strong written/verbal communication, active listening, problem-solving, and multitasking.
Workplace & Tech: Dedicated quiet workspace, strict schedule adherence, and internet speeds of at least 10 Mbps download / 2 Mbps upload.
Eligibility: Must be a US resident authorized to work in the US.
Preferred Qualifications
1–2 years in a medical office, healthcare insurance, billing/coding, or back-end processing.

Employment type
Full-time

Work arrangement
Yes

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