Keyholder, Roslyn

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
RESPONSIBILITIES:
Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
Assist the Studio Management in daily studio tasks and projects
Share knowledge and best practices with staff
Maintain keys to the studio and exert proper care and control over them
Responsible for the opening and/or closing of the studio
Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
Provide support to the SoulCycle instructors to ensure a successful class check-in process
Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
Provide high level customer service and hospitality to clients
Be on-duty hospitality champion
Assign tasks to part timers, when necessary
Manage retail area and visuals to ensure an optimal selling space
Responsible for additional manager system duties (i.e. returns, etc)
Assist Management team with additional responsibilities, as needed
Assist with the training and coaching of new hires for the front desk staff team
Maintain product knowledge for all studio retail operations
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Pay Transparency: $17.50/hr
Must have customer service experience
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have outstanding customer service and problem solving skills
Must have a positive, can-do attitude
Must have a friendly and professional phone and email etiquette
Must have superior organizational skills
Must have the flexibility to work a non-traditional schedule
PHYSICAL REQUIREMENTS:
Must be able to work in a fast paced environment
Must be able to kneel, bend, reach, climb and stand for long durations of time
Must be able to lift/carry a maximum of 30lbs

Employment type
Full-time

Work arrangement
No