Quality & Training Coordinator

As a Quality & Training Coordinator, you will support quality assurance, caregiver development, client service, and community relationships throughout the Sacramento area. You'll investigate and resolve client complaints and incidents, conduct quality assurance visits, support caregiver training and competency, maintain detailed documentation, and collaborate with clients, caregivers, healthcare providers, referral sources, and community partners.
This is a field-based, highly independent role requiring strong judgment, attention to detail, effective communication, and the ability to manage sensitive situations and difficult conversations. The role requires someone who can structure their own day, follow through on investigations and quality concerns, and represent Cambrian professionally in the community.
WHAT YOU WILL DO:
Quality Assurance & Field Visits: Conduct in-home quality assurance visits and quality assurance phone calls, follow agency guidelines, identify quality concerns, and support quality improvement initiatives.
Complaints, Incidents & Investigations: Investigate and resolve client complaints, incidents, and assigned accusations involving issues such as theft, injuries, damages, and other concerns while ensuring timely communication, appropriate corrective action, and thorough follow-up.
Documentation & Quality Reporting: Document all investigation activities, communications, and follow-up in company systems; generate quality reports and present findings as requested.
Training & Caregiver Development: Coordinate and deliver orientation and ongoing training for new and existing care providers, support training initiatives, and ensure caregiver skill competency in both in-home and skills lab settings.
Training Compliance & Communication: Monitor and report caregiver training compliance, maintain accurate training documentation, and communicate effectively with caregivers, clients, management, and other stakeholders.
Community & Referral Collaboration: Build and maintain positive relationships with regional centers, healthcare providers, hospitals, community organizations, workforce agencies, referral sources, clients, caregivers, and other external partners; attend community and referral meetings as assigned.
MUST HAVE:
Education: High school diploma or equivalent.
Bilingual Communication: Bilingual English and Spanish.
Driver's License & Transportation: Valid driver's license and access to a reliable vehicle to travel to client homes, training locations, community events, and other required locations.
Relevant Experience: Experience in caregiving, caregiver training, quality assurance, investigations, client services, or a related service environment.
Training & Presentation Skills: Ability to deliver engaging and effective training sessions and communicate information clearly to individuals and groups.
Physical Requirements: Ability to bend and lift up to 50 lbs.
Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).
NICE TO HAVE:
Quality Assurance Experience: Previous knowledge or experience with quality assurance, investigations, incident reporting, or complaint resolution.
Developmental Disabilities Experience: Experience working with individuals with developmental disabilities.
Caregiver/DSP Experience: Previous caregiver, Direct Support Professional, or personal-care experience.
Community & Referral Relationships: Experience working with regional centers, hospitals, healthcare providers, community organizations, referral sources, or workforce development agencies.

Employment type
Full-time

Work arrangement
No