Technical Support Representative

AGTEK Technical Support Representative
This role is fully remote, with a preference for candidates based in the Eastern United States.
Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an autonomous future. Data is in Hexagon’s DNA. Combined with a strong R&D base that drives innovation to grow organically, we have acquired companies that range from established leaders with decades of domain expertise to creative startups focused on emerging technologies. This combination has led to a transformation from a sprawling conglomerate to a global leader in sensors and software well positioned to drive the “autonomous revolution.”
Based in Livermore, California, AGTEK Development Company, a part of Hexagon, is a niche software company widely recognized as the leading supplier of earthwork takeoff, 3D modeling and production tracking solutions for heavy construction contractors. Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps.
We are looking for a Technical Support Representative to join our Global Support Organization.
Responsibilities include but are not limited to:
Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
Provide a friendly, courteous experience for customers
Address customer problems within established response time
Suggest changes and methods for the improvement of our products
Verify, and if necessary, report defects when encountered during testing, support or training
Quality Control
Test new versions and updates
Confirm bug fixes and maintain bug tracking system
Other Tasks
Assist with the development and editing of training guides and videos
Provide training and support for customers, salespeople and internal staff
Skills and Qualifications
College degree preferred or equivalent work experience in computer or information technology
Experience in the construction industry and AGTEK products
Must be reliable and punctual with a strong work ethic and self motivated
Outstanding interpersonal skills and a positive attitude
Ability to quickly master and explain software
Articulate and well-spoken with excellent phone and email etiquette
Must work cooperatively with other team members
Is willing to travel occasionally
Compensation
We offer a competitive salary range of $70,000-$90,000, comprehensive benefits, and expense reimbursement, along with extensive training, excellent support, and a collegial work environment with long-term career growth opportunities at a leader in this niche market.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.
At AGTEK part of Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.
Website: AGTEK.com
AGTEK Development Company is part of Hexagon

Work arrangement
Yes