Business Operations Director

Company Description Trademark Carriage Services is a United States–based company headquartered in Winnetka, California. The organization provides carriage and related transportation services, emphasizing reliability and customer satisfaction. Its location in the greater Los Angeles area supports access to a diverse market and a broad range of clients. Team members collaborate to improve operational efficiency and service delivery. The company values professionals who bring strong business acumen and a commitment to continuous improvement.
Role Description The Business Operations Director is a full-time, remote role responsible for overseeing day-to-day business operations and driving organizational performance. This role includes developing and executing business plans, setting operational goals, and tracking key performance indicators across departments. The director will coordinate and lead cross-functional teams, optimize processes, manage budgets, and support sales initiatives to ensure sustainable growth. Regular responsibilities include analyzing operational data, identifying areas for improvement, implementing best practices, and aligning resources with strategic priorities. The position also involves partnering with senior leadership to shape long-term strategy, maintaining compliant and efficient operations, and fostering a culture of accountability, collaboration, and service excellence.
Qualifications
Strong Analytical Skills with the ability to interpret data, identify trends, and translate insights into actionable operational improvements.
Demonstrated experience in Business Planning, including strategy development, budgeting, forecasting, and setting measurable performance objectives.
Proven Team Management and Team Leadership capabilities to guide, motivate, and develop remote and cross-functional teams.
Background in Sales or sales operations, with experience supporting revenue growth and aligning operations with commercial goals.
Bachelor’s degree in Business, Operations Management, Finance, or a related field; advanced degree (MBA or similar) is a plus.
Experience in operational leadership roles, preferably within transportation, logistics, or service-oriented industries.
Excellent communication, stakeholder management, and decision-making skills, with the ability to operate effectively in a remote environment.
Proficiency with business productivity tools, reporting and dashboard platforms, and basic financial and operational modeling.
Commitment to inclusive leadership, ethical business practices, and continuous process improvement.

Work arrangement
Yes