Senior Service Coordinator - HVAC

Together We Build – Partnership, Innovation, Excellence, and Safety
At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.
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Sr. Service Coordinator - HVAC Dispatch
NTD Mechanical – Mechanical Services Division
Location: Garland, TX
Employment Type: Full-Time
Department: Service
Reports To: Service Director
About NTD Mechanical
NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high‑quality support with a strong focus on customer satisfaction and technical expertise.
As we grow our service division, we are looking for a highly organized, customer‑focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance.
Position Summary
The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced service environment.
What You’ll Do
Coordinate, schedule, and prioritize incoming service calls and work orders
Dispatch technicians and monitor schedules for daily efficiency
Communicate job updates and changes with field technicians
Handle customer calls, emails, and service inquiries
Maintain accurate documentation, reports, and digital job files
Assist with invoicing and attaching required documentation
Support service leadership with reports, planning, and workflow improvements
What You’ll Bring
Required
1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction
Strong multitasking, organizational, and communication skills
Comfort using dispatching and/or scheduling tools, email, and document management systems
Ability to stay calm and professional under pressure
Preferred
Experience with Foundation or similar service management/ERP platforms
Familiarity with HVAC terminology or commercial service workflows
What We Offer
Medical, dental, and vision insurance.
100% company-paid life insurance ($50,000).
401(k) with discretionary company match.
Paid time off:
40 hours (1 week) after 6 months of employment
80 hours (2 weeks) after 1 year
120 hours (3 weeks) after 3 years
160 hours (4 weeks) after 5 years
6 paid company holidays.
Company-provided laptop (and iPad, if required).
Professional development and growth opportunities.
Why Join Kelso Industries?
Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.
Here you will experience:
Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business