Customer Success Specialist

Customer Success Specialist
Location: Lisle, Illinois
Employment Type: Full-Time | Hybrid (In office: Tuesday-Thursday / At home: Monday & Friday) - 7:00 AM to 4:00 PM
Compensation: $40.00 - $45.00 per hour, depending on experience and qualifications
About Cargomatic
Founded in 2013, Cargomatic is revolutionizing the transportation industry by powering local freight through the first and largest digital marketplace for local trucking. Our proprietary, AI-enabled platform uses real-time location data to match available cargo space and drivers with shippers who need freight moved—creating capacity on demand.
Cargomatic has been recognized as a Built In Best Places to Work in 2023, 2024, and 2025, reflecting our people-first culture and commitment to employee growth, success, and well-being.
At Cargomatic, we solve complex, real-world logistics challenges through collaboration, curiosity, and innovation. Employees at every level are empowered to thrive, support one another, and make a meaningful impact. Learn more at www.cargomatic.com.
About the Role
Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA. In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. You’ll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication.
The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. You’re comfortable with ambiguity, enjoy solving problems, and bring an “all hands on deck” mindset.
What You’ll Do
Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
Identify and help implement new products, processes, and initiatives to support customer growth and engagement
Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams
What You’ll Need
Bachelor’s degree strongly preferred
3–5 years of experience in transportation and/or logistics
Strong customer support and customer satisfaction experience
Excellent written and verbal communication skills
Ability to think on your feet and solve problems analytically
Comfort working in a fast-changing environment with shifting priorities
Strong sense of urgency and ability to prioritize daily tasks
Ability to learn new technology and concepts quickly
Intermediate to advanced proficiency in Microsoft Excel
Benefits & Perks
Competitive compensation
Medical, dental, and vision insurance
Flexible paid time off (PTO) and paid holidays
401(k) plan
Employee assistance program (EAP)
Opportunities for professional growth and career development
Work in a high-growth company redefining logistics and supply chain
Collaborative, people-first culture focused on safety, compliance, and continuous improvement.
The hourly rate for this position ranges from $40.00 – $45.00. Actual compensation will be determined based on job-related factors such as skills, experience, and qualifications, and may vary from the posted range.
Equal Opportunity Employer
Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.