Customer Success Manager

We are seeking a proactive, customer-focused, and results-driven Customer Success Manager
(CSM) to manage and grow relationships with assigned customer accounts. This role will
oversee the full customer lifecycle, including onboarding, SaaS activation, product adoption,
renewals, and expansion opportunities.
The ideal candidate is relationship-oriented, highly organized, and experienced in managing customer portfolios while driving customer retention and revenue growth.
Key Responsibilities
THIS IS A POSITION HEAVILY FOCUS ON SALES (UPSELLING AND CROSSELLING)
Serve as the primary point of contact and strategic partner for assigned customer accounts
Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion
Build strong long-term relationships that drive customer satisfaction and loyalty
Conduct regular business reviews with customers to ensure success and identify growth opportunities
Identify upsell and cross-sell opportunities within existing accounts
Achieve monthly and annual KPIs, retention goals, and revenue targets
Collaborate cross-functionally with internal teams to deliver an exceptional customer experience
Convert quotes into sales orders and assist with subscription renewals
Process customer payments, including credit card transactions
Create and manage renewal quotes within Salesforce
Coordinate customer onboarding and implementation activities with internal teams
Maintain accurate and up-to-date records in Salesforce, including customer activities,contacts, opportunity stages, and forecasts

Work arrangement
Yes