Retail Operations Flex Specialist

The Retail Operations Flex Specialist responsibilities include supporting various teams by managing a diverse portfolio of loan files, ensuring timely and accurate processing while maintaining exceptional service levels. This position specifically requires coverage of paid time off (PTO) for Retail Processors as needed. This position also requires processing of overflow loans and other duties and/or mortgage or company related tasks as assigned by management.
Please note that there are two positions available, one in the Houston, TX office and one in the Paramus, NJ office.
Primary Job Duties:
Process applications for submission to underwriting
Work with loan officers, borrowers, underwriters, closers, AMC’s and title companies
Works with third parties to obtain conditions
Scanning and uploading file documentation into LOS
Clear loan conditions with applicants and communicating with loan officers
Analyze Credit, income, tax returns and asset documents
File follow-up and notation in accordance with policy
Ensure confidentiality of client files
Provide coverage in Retail Operations and related departments, helping to ensure continuity and consistency in service.
Provide functional support as needed, adjusting priorities to meet fluctuating workloads and departmental requirements.
Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.
Other duties and/or mortgage or company related tasks as assigned by management
At least 3 years in a loan processing environment or similar preferred
Demonstrated ability to work independently
Proven ability to work effectively in a collaborative, team-oriented environment.
Previous mortgage processing experience required
High School diploma or equivalent
Intermediate level knowledge of mortgage loan documents, loan origination and underwriting guidelines
Proven ability to thrive in a fast-paced environment, effectively managing multiple priorities and competing deadlines while maintaining high-quality results.
Ability to read, analyze, and interpret procedures, manuals, policies, and regulations
Strong verbal and written communication skills, with the ability to communicate clearly and professionally across all levels of the organization.
Excellent customer service skills
Intermediate working knowledge of Microsoft suite of applications (Word, Excel, MS Outlook, Teams)

Employment type
Full-time

Work arrangement
No