Customer Trainer

Primary Function of the Position
The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Essential Job Duties
Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
Conduct surveys to gather data and measure program effectiveness
Act as subject matter expert for internal projects, as needed
New product development
Training material/ protocol development
Training research initiatives
Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
Occasional support of the da Vinci® System in a hospital operating room
Support da Vinci® Surgical System troubleshooting and maintenance at the training center
Manage training center logistics, inventory and training calendars
Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
Support positive relationships between external training center personnel and ISI management
Contribute to the organization’s quarterly goal achievements
Develop competency in the following:
da Vinci® System Technology
da Vinci® System applications and advanced technology
OR Efficiency
Training Pathway process
Training/coaching techniques/methodologies
Required Skills and Experience
High capacity and excellent problem solving skills
Solid organizational skills and ability to operate independently
Professional work ethic
Solution oriented
Excellent oral and written communication skills
Strong interpersonal skills
High capacity to learn in a fast paced environment
Commitment to self-development
Ability to work in a team environment
Ability to be flexible with hours of operation
Ability to travel up to 30%
Required Education and Training
Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
Note: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.
Working Conditions
Ability to sit or stand for multiple hours.
Ability to lift up to 50 lbs.
Preferred Skills and Experience
Knowledge of adult learning principles
Medical-device experience
Professional Training experience
Clinical and/or operating room experience

Employment type
Full-time

Work arrangement
No