Medicaid Application Specialist

Medicaid Application Specialist (Latin America)
Location: Remote — open to candidates based anywhere in South or Central America Type: Full-Time Contractor Working Hours: 9:00 AM – 5:00 PM Mountain Time (U.S.), Monday–Friday Compensation: $1,200 – $1,900 USD/month, depending on experience (approx. R$6,200 – R$9,800 for candidates in Brazil) Language Requirement: Excellent spoken and written English required
About Medicaidsoft
Medicaidsoft helps long-term care providers and elder law professionals prepare Medicaid applications faster, more accurately, and with less back-and-forth. We build software and service workflows that reduce the burden on facilities and families during one of the most stressful moments in care.
We hire across Latin America because we want sharp, reliable, service-minded professionals who can work directly with U.S.-based clients in English and help us deliver an exceptional client experience.
The Role
As a Medicaid Application Specialist, you will help nursing homes, care facilities, and families move Medicaid applications forward. This is not a passive back-office role. It is a client-facing position that combines document collection, case coordination, follow-up, communication, and problem solving.
You will work with financial records, identify missing information, keep cases moving, and support clients using our software platform. You will need to be organized, confident, persistent, and comfortable communicating in English with U.S. clients and internal teammates.
What You'll Do
Collect and organize financial and eligibility documents from families and facility staff
Review bank statements, income records, IDs, tax documents, and related materials for completeness
Follow up on missing items and keep cases moving without needing constant oversight
Enter information accurately into Medicaidsoft's software platform
Help onboard clients and support them as they use our tools and workflows
Communicate clearly with U.S.-based clients by phone, email, and messaging
Escalate issues early when something is unclear, blocked, or time-sensitive
Maintain strong attention to detail while managing multiple active cases
What We're Looking For
Required
Excellent English skills, spoken and written
Ability to communicate clearly and professionally with U.S.-based clients
Some professional experience in documentation-heavy or client-facing work. We care more about judgment, follow-through, and ownership than about years on a resume
Comfort gathering, reviewing, or organizing sensitive documents
Strong follow-up habits and comfort asking clients for missing information
High level of reliability, responsiveness, and personal accountability
Comfort learning software quickly and working in a structured digital workflow
Ability to work full-time during U.S. Mountain Time business hours
Backgrounds That Tend to Work Well Here
Loan processing or mortgage underwriting support
Tax preparation or document review
Immigration or visa case support
Healthcare billing, insurance authorization, or case coordination
Executive assistant or operations roles involving financial documents
Strong Plus
Experience with U.S. healthcare, Medicaid, or public benefits workflows
Experience supporting U.S. clients in a service role
Experience working with elderly populations, families, or regulated documentation processes
Familiarity with CRM, workflow, or case management tools
Bachelor's degree in Accounting, Business, Healthcare Administration, Communications, or a related area
What Success Looks Like
Cases move forward quickly and accurately
Clients feel supported and well-guided
Missing documents are identified early and chased down consistently
Internal handoffs are clean and reliable
You become someone the team can trust with high-responsibility case work
This Role Is Probably Not a Fit If
Your English is not strong enough for client-facing work with U.S. customers
You are uncomfortable making follow-up calls or asking direct questions
You prefer highly repetitive work with little ownership
You need constant supervision to stay on track
You are juggling other full-time commitments during U.S. working hours
Why Join Medicaidsoft
Meaningful work that helps families access long-term care coverage
A fast-moving international team
A high-responsibility role with room to grow
The chance to help shape a new model for how Medicaid work gets done
How to Apply
Please submit:
Your resume in English
A short video in English, up to 2 minutes, answering one question:
Tell us about a time you had to move something forward without clear instructions or much supervision. What was unclear, what did you decide to do, and how did it turn out?
Please open the video by naming one thing you learned about Medicaidsoft before applying.
We use the video to evaluate spoken English, professionalism, and how you work when nobody is watching. Applications without a video will not be reviewed.

Work arrangement
Yes