Live opening · Posted 7 days ago
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Eurofins Built Environment Testing is seeking a Assistant Client Relations Executive Customer Representative to join our team!
The Assistant Client Relations Executive Customer Representative is expected to oversee all samples that come into the laboratory and is responsible for facilitating day-to-day communication between our clients and our laboratory. Responsibilities include following sample receiving procedures, interactions with clients via phone, email, and in-person, and other administrative duties. Personnel must be outgoing and friendly as well as capable of multitasking in a fast-paced environment.
Essential Duties and Responsibilities:
Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
Assist walk-in clients with sample submission, provide information on services and project preparation.
Update client and project data records in the Tracker LIMS system.
Collaborate with laboratory/operations personnel to resolve client inquiries.
Process credit card transactions using Stripe.
Provide clients with supplies.
Stocking front office supplies and snacks for clients and staff
Ability to assist with administrative and laboratory tasks as necessary
Minimum Basic Qualifications
High School Diploma
Customer Service 2+ years preferred
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
Basic Skills and Abilities
Excellent written and verbal communication skills
Active listening
Client-focus
Computer literate (Office suite, Adobe PDF, CRM)
Prioritization and on-time execution of tasks
Process improvement
Problem-solving and solution orientation
Demonstrated ability to sell solutions as a result of active listening
Strong interpersonal skills (people, social, emotional intelligence)
Proactivity
Team player who can self-motivate
Performs well under pressure; thrives in fast-pace environment
Growth mindset
Employment type
Full-time
Work arrangement
No
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