Cafe Manager

At NRMA Parks & Resorts, we're passionate about creating memorable holiday experiences for our guests. Nestled on the stunning Mid North Coast and situated on the traditional lands of the Dunghutti People, our South West Rocks Holiday Resort is a popular destination for families, holidaymakers and travellers year-round.
We're seeking an experienced and hands-on Cafe Manager to lead the day-to-day operations of our busy onsite café.
About the Role
This is a practical leadership position where you'll be actively involved in the day-to-day operation of the café while leading and mentoring a small team. During peak trading periods, including weekends, public holidays and school holidays, you'll be front and centre ensuring exceptional guest experiences and smooth operational delivery.
What You'll Do
Lead and support café operations, ensuring outstanding customer service
Manage and monitor food and beverage budgets
Control labour costs and optimise staffing levels
Prepare and manage team rosters
Recruit, train and develop team members
Maintain high food safety and hygiene standards
Monitor stock levels, ordering and supplier relationships
Drive profitability while maintaining quality and guest satisfaction
What You'll Bring
You are a motivated hospitality professional who thrives in a fast-paced environment and enjoys leading from the front.
You'll bring:
Previous experience managing a café, restaurant or similar hospitality venue
Strong leadership and people management skills
Experience managing budgets, labour costs and stock control
Excellent rostering and workforce planning capabilities
A customer-first mindset and passion for creating great guest experiences
Strong organisational and communication skills
Flexibility to work weekends, school holidays and peak trading periods
Essential Requirements
Current Food Safety Supervisor Certificate and/or Food Handling Certificate
Current Responsible Service of Alcohol (RSA) Certificate
Full Australian Working Rights
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility, leave and well-being benefits to balance all of life's priorities
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products including car, home & travel
Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know Your Belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team
Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Employment type
Full-time

Work arrangement
No