Support Engineer

Location: Costa Rica
Experience: 3–8 years
English: Advanced
We are looking for a Support Engineer to join a technical team focused on production support, troubleshooting, data analysis, and application maintenance.
Responsibilities:
Provide production support and troubleshoot user-reported issues.
Analyze and validate issues using SQL queries.
Work with Oracle databases and Linux-based infrastructure.
Monitor and troubleshoot server logs.
Work with monitoring tools such as Splunk and Dynatrace.
Support deployment and maintenance activities using Jenkins and GitHub.
Track incidents, changes, requests, and problems following ITIL methodologies.
Coordinate with technical teams and business stakeholders.
Prepare progress reports for management and business teams.
Identify opportunities to automate repetitive processes.
Requirements:
3–8 years of relevant experience.
Strong SQL querying skills is a must.
Experience with Oracle databases.
Experience working with Linux-based environments and cloud services.
Strong troubleshooting, monitoring, and debugging skills.
Experience with CI/CD tools such as Jenkins and GitHub.
Advanced English.
Exposure to Docker, Kubernetes, or OpenShift is a plus.
DevOps experience is not required, although familiarity with DevOps tools is beneficial.
If you are interested in a technical support role where you can work with SQL, databases, application troubleshooting, and production environments, feel free to reach out.

Work arrangement
Yes