Senior Director, Architecture & Innovation - CBS

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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
THE OPPORTUNITY
The next era of enterprise technology will not be won by simply knowing the platform. It will be won by helping customers make the right architectural choices as AI reshapes how data, applications, experiences, security, and work come together.
We are looking for a Senior Director of Architecture & Innovation to lead a multi-layered organization of Core Technical and Enterprise Architecture leaders and highly experienced talent across CBS.
This is not a traditional architecture leadership role.
We need a leader who can see around corners, create a point of view, mobilize teams quickly, and translate emerging technology into clear choices for customers and our field, someone who can move comfortably between an executive customer conversation, a deep architectural debate, a strategy session with Sales and Solutions leadership, and an executive update on what we are learning across the business.
You will lead teams responsible for helping customers understand how to govern AI responsibly, activate the full Salesforce platform, prepare data and architecture for production, and reimagine experiences as new technologies emerge.
Just as importantly, you will create leverage. The best work of the organization should not remain inside a single account or team. You will turn what we learn into strong points of view, architectural patterns, field guidance, and repeatable approaches that make the entire CBS organization better.
What You'll Do
Lead and Scale an Exceptional Architecture Organization
Lead and develop a multi-layered organization of frontline leaders and senior architects across a diverse set of architecture and innovation disciplines
Create a high bar for technical excellence, customer impact, pace, accountability, and executive presence
Build an environment where teams are encouraged to challenge assumptions, experiment thoughtfully, and bring forward new ideas before they are asked
Develop strong leaders who can independently run their businesses while operating as one integrated architecture organization
Attract, grow, and retain exceptional architecture talent while creating clear opportunities for career development and succession
Create the Architectural Point of View
Establish clear, proactive perspectives on the architectural questions our customers are facing across AI, data, security, governance, integration, platform strategy, emerging technology, and digital experiences
Anticipate where customer architecture is heading and ensure CBS is prepared to lead those conversations, not react to them
Move quickly from signal to insight to action, without waiting for perfect information when the field needs direction
Translate complex technical shifts into simple frameworks, reference architectures, patterns, and recommendations that customers and account teams can act on
Ensure the organization consistently connects architectural decisions to business outcomes, platform strategy, and the customer's path to production
Lead the Most Important Customer Conversations
Serve as a trusted architecture executive for strategic customers navigating complex transformation decisions
Lead conversations that help CIOs, CTOs, CDOs, CISOs, and other technology leaders understand choices, tradeoffs, risks, and opportunities
Elevate conversations beyond products and features to how the customer's technology landscape must evolve for an agentic enterprise
Create confidence when the answer is complex, multiple technologies are involved, or the path forward is not yet obvious
Step into critical opportunities and escalations with urgency, clarity, and strong executive judgment
Lead and participate in key customer on-sites, SICs, and workshops, as well as conferences (TDX, DF, etc.)
Make Customers Builder-Ready
Ensure architecture teams create the clarity required before hands-on building begins: business outcome, use case and scope, target architecture, data and grounding, actions and integrations, trust guardrails, dependencies, and path to production
Partner closely with Builder leadership so Builder teams enter engagements understanding the architecture, key decisions, dependencies, and definition of done
Maintain a clear distinction between architectural leadership and hands-on implementation while ensuring the two motions operate seamlessly together
Identify architectural blockers early and mobilize the right teams to resolve them before they slow execution
Help create repeatable patterns that move customers faster from strategy and experimentation to production
Be an Exceptional Cross-Functional Partner
Operate as a deeply trusted partner to Sales, Solutions, Builders, Success, Product, Engineering, and other specialist organizations
Bring teams together around the customer problem rather than organizational boundaries
Create clear roles and handoffs while maintaining shared accountability for the customer outcome
Partner with peers generously. The goal is not for Architecture to own every technical conversation, but to make every team around it stronger
Surface patterns from the field to Product and Engineering, and help translate product direction back into actionable guidance for customer-facing teams
Amplify the Work of the Team
Make exceptional work visible and reusable across CBS and Salesforce
Identify the ideas, architectures, customer lessons, and innovations that should be elevated beyond an individual engagement
Turn field learning into executive-ready narratives, POVs, reusable assets, and scalable enablement
Create mechanisms for architects to share ideas, challenge one another, and continuously raise the technical bar
Give individual architects and leaders visibility for their work, and create opportunities for the team's strongest voices to influence customers, the field, and our product strategy
Communicate With Clarity and Influence
Maintain strong communication with senior leadership on customer signals, architectural trends, emerging risks, team priorities, and opportunities
Distill a complex portfolio of work into the few things executives need to understand and act on
Bring recommendations, not just updates. Surface issues early, frame tradeoffs clearly, and propose a path forward
Build trust through transparency, strong judgment, and consistent follow-through
Represent the organization with credibility at every level, from deeply technical teams to Salesforce executives and customer C-suites
What Success Looks Like
You will know this organization is succeeding when:
Customers seek us out for the broader technical vision, not simply for answers to product questions
Our architects shape decisions earlier, before architecture becomes a blocker to execution
Builders start ready, with clearer architecture, dependencies, guardrails, and success criteria
Our best thinking scales, rather than remaining trapped inside individual accounts
Executive leadership has clear visibility into what the organization is learning, where customers are struggling, and where Salesforce should lean in
The team moves with urgency, taking initiative and creating direction rather than waiting for requests
Our leaders and architects are recognized voices with customers, internally, and in the broader technical community
Sales, Solutions, Builders, Success, and Product view Architecture as one of their strongest partners
What We're Looking For
Transformational Leadership
Proven experience leading leaders and senior technical talent through change. You create clarity, raise standards, build followership, and translate strategy into action.
Architecture & Technology Depth
Deep understanding of enterprise architecture and modern technology landscapes, including cloud platforms, data, AI, integration, identity, security, governance, APIs, and modern application and experience architectures. You do not need to be the deepest expert in every domain, but you must know how to lead experts and connect the pieces.
Executive Presence
Exceptional ability to communicate complex technical topics with senior customer and internal executives. You can simplify without losing substance and are comfortable challenging assumptions when needed.
Customer and Business Acumen
You understand that architecture exists to enable a busi

Work arrangement
Yes