AI-Forward Product Designer @ Helpjuice (AI SaaS)

AI-Forward Product Designer
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One rule: write your answers yourself don't use AI. We check every application, and AI-written answers are automatically rejected.
We're 100% remote, been that way since 2011.
About 20 of us, spread across the world, profitable, and building things we actually stand behind.
We build two products. Helpjuice is our knowledge base software, used by thousands of companies including Amazon, Hertz, and Virgin. Outlearn is our newer AI-powered chatbot, already resolving nearly half of every support ticket it touches (without a human ever stepping in).
We need a designer who thinks in systems, uses AI as a real part of how they work (not a gimmick they bolt on at the end), and can take a messy problem like "how should an AI chatbot explain uncertainty to a user" and turn it into something clear, fast, and good.
What you'll do
Design across the stack of both products: dashboards, editors, and the newer AI-native surfaces in Outlearn
Own things end-to-end: from a rough problem, to flows, to high-fidelity screens, to sitting with engineers while it gets built
Use AI tools heavily in your own process (research, exploration, prototyping) and be ready to explain every decision you shipped, because you're the one defending it
Design the hard, still-unsolved parts of AI product UX: how a chatbot shows confidence, handles being wrong, hands off to a human, etc.
Prototype fast enough to test an idea in hours, not weeks
Push back on us when a request doesn't serve the user, and say why
Work directly with founders and engineers no layers, no handoff theater
What we look for
A portfolio or live product with real, shipped work we can actually look at not just polished mockups
You can walk us through a recent project in detail: the problem, your specific decisions, what you tried that didn't work
Real product/UX thinking, not just visual polish you can explain why a screen is the way it is, not just that it looks good
Comfort using AI as a working tool (we do too) but everything you ship, you can defend line by line
No gate on years of experience or design-school pedigree. We care whether you can take ambiguity and make something people actually want to use.
Our bar is high, and it's not about credentials it's about whether you can build things that work and stand behind them. If "walk me through this project" gets you a vague answer, or you can't show us anything real, this isn't your seat.
Compensation & Timezone
We pay fairly and transparently, candidate-anchored to what you tell us you're worth we meet or exceed your number within the band.
We're fully remote but this position's timezone is semi-flexible (European hours): 9am–6pm, +/- 3 hours around that working window.
How to apply
Answer the questions below we read every one. Applying takes about 15 minutes; we reply within 24 hours and hope you do too.

Work arrangement
Yes